Central reservation system direct reservations inter

Info icon This preview shows pages 21–25. Sign up to view the full content.

View Full Document Right Arrow Icon
Central Reservation system Direct Reservations Inter-sell agencies
Image of page 21

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
TRAVEL AGENTS Guest pays the travel agents in advance for their tour package and the travel agent guarantees the client's reservation. In lieu, the agent provides the voucher to the guests indicating the required services that are required to be offered by the hotel. In case of no show, the hotel generally bills travel agencies for payment, and according to the agreement the travel agent must make the payment to the hotel. COOPERATE This is the contractual agreement between corporation/ companies and hotel which state that the corporation will accept financial responsibility for any no show guest. Such contracts are often popular in business hotels and down town hotels. 2. NON- GUARANTEED RESERVATION Non- guaranteed reservation is a provisional reservation. In this reservation, neither there is any legal process of confirming the room nor is any payment for the advance deposit made. When the reservation is confirmed under the non-guaranteed reservation, the hotel agrees to hold the room until the reservation cancellation hour (6 p.m.) on the day of arrival. After the cancellation hour, the room is released and the reservation gets automatically cancelled. Experimental steps: ??????? Possible questions: 1. Write down the modes of reservation? 2. What are the channel and source of reservation? 3. Write down the types of reservation? References: Rakesh Puri SK Bhatnagar
Image of page 22
Experiment No 5 Name of Experiment: To list and explain registration process of guests and how to make it LEARNING OBJECTIVE After studying this topic, one should able to There is important for receptionist to maintain his cool and remain always calm with smiling face and should be willing to help. Every guest checking in is important and must be extended personalized attention. For expected arrival, reception might have filled his guest registration card in advance and only has to be checked and signed by the guest. Material Used:???????? Theory Contents: - Pre- Registration: At the time of reservation guest provide all the relevant information and at the time check in he’ll not have to wait at the reception to complete the formalities. The Registration activity which takes place before the actual arrival of the guest is called pre- registration. The guest registration card can typed in advanced by the reception staff from the information furnished by the guest at the time of reservation. Reception staffs from the information furnished by the guest at the time of reservation. In case of permanent, information can be printed from guest history card as well. At the time of checking in the guest checks the registration card to see if all filled information fill is correct and up-to date sign the registration Registration: Registration of guest is done at reception. The arrivals and departures take place through out of the day and night in large city hotels. The reception department operators round the clock. Normally the receptionist duty is in three shifts from 7 a.m. to 3
Image of page 23

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
p.m., 3 p.m. to 11 p.m. and 11 p.m. to 7 a.m. These Duty timings may change slightly
Image of page 24
Image of page 25
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern