Outsourcing services therefore cultivates the

Outsourcing services, therefore, cultivates the organizational culture by allowing the maximum
time to serve the clients (Abbott, Zheng & Du, 2014). The organization is further anchored on
the timely billing of the customers to avoid inconveniencing the customers. Outsourcing such
services, therefore, provide an excellent opportunity for a third party to accurately follow up with
the insurance companies ensuring customer satisfaction (McIvor, 2010).

OUTSOURCING MEDICAL SERVICES 4
The outsourcing of billing services for any medical company not only improves
efficiency and cultivates the organization culture; it also ensures predictability and scalability of
the daily customer experience. All companies aim at providing scalable and predictable services
to clients which improve their satisfaction in the long run (Abbott, Zheng & Du, 2014). Such
services can only be achieved through a defined management structure which is enhanced by the
outsourcing of services. The outsourcing of services such as billing is, therefore, a competitive
asset the company can utilize in improving the service delivery.
The aligning of the outsourced services with the client needs and expectations requires
consultation involving all the stakeholders. Since the outsourcing process increases customer
satisfaction, it is necessary to factor in their inputs before implementing such projects. These
approaches will ensure that vital company services are not outsourced (McIvor, 2010). The
consultations should also be a continuous process with the clients after outsourcing the services
since it will gauge whether it is meeting the goals of such incentives. A thorough consultation
will help in streamlining the structure and culture of the organization with the service delivery
processes (Abbott, Zheng & Du, 2014). The suggestions of the clients also act as checkpoints in