Outsourcing services therefore cultivates the organizational culture by

Outsourcing services therefore cultivates the

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Outsourcing services, therefore, cultivates the organizational culture by allowing the maximum time to serve the clients (Abbott, Zheng & Du, 2014). The organization is further anchored on the timely billing of the customers to avoid inconveniencing the customers. Outsourcing such services, therefore, provide an excellent opportunity for a third party to accurately follow up with the insurance companies ensuring customer satisfaction (McIvor, 2010).
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OUTSOURCING MEDICAL SERVICES 4 The outsourcing of billing services for any medical company not only improves efficiency and cultivates the organization culture; it also ensures predictability and scalability of the daily customer experience. All companies aim at providing scalable and predictable services to clients which improve their satisfaction in the long run (Abbott, Zheng & Du, 2014). Such services can only be achieved through a defined management structure which is enhanced by the outsourcing of services. The outsourcing of services such as billing is, therefore, a competitive asset the company can utilize in improving the service delivery. The aligning of the outsourced services with the client needs and expectations requires consultation involving all the stakeholders. Since the outsourcing process increases customer satisfaction, it is necessary to factor in their inputs before implementing such projects. These approaches will ensure that vital company services are not outsourced (McIvor, 2010). The consultations should also be a continuous process with the clients after outsourcing the services since it will gauge whether it is meeting the goals of such incentives. A thorough consultation will help in streamlining the structure and culture of the organization with the service delivery processes (Abbott, Zheng & Du, 2014). The suggestions of the clients also act as checkpoints in
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  • Spring '16
  • Medical Services, OUTSOURCING MEDICAL SERVICES

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