Outsourcing services, therefore, cultivates the organizational culture by allowing the maximumtime to serve the clients (Abbott, Zheng & Du, 2014). The organization is further anchored onthe timely billing of the customers to avoid inconveniencing the customers. Outsourcing suchservices, therefore, provide an excellent opportunity for a third party to accurately follow up withthe insurance companies ensuring customer satisfaction (McIvor, 2010).
OUTSOURCING MEDICAL SERVICES4The outsourcing of billing services for any medical company not only improvesefficiency and cultivates the organization culture; it also ensures predictability and scalability ofthe daily customer experience. All companies aim at providing scalable and predictable servicesto clients which improve their satisfaction in the long run (Abbott, Zheng & Du, 2014). Suchservices can only be achieved through a defined management structure which is enhanced by theoutsourcing of services. The outsourcing of services such as billing is, therefore, a competitiveasset the company can utilize in improving the service delivery. The aligning of the outsourced services with the client needs and expectations requiresconsultation involving all the stakeholders. Since the outsourcing process increases customersatisfaction, it is necessary to factor in their inputs before implementing such projects. Theseapproaches will ensure that vital company services are not outsourced (McIvor, 2010). Theconsultations should also be a continuous process with the clients after outsourcing the servicessince it will gauge whether it is meeting the goals of such incentives. A thorough consultationwill help in streamlining the structure and culture of the organization with the service deliveryprocesses (Abbott, Zheng & Du, 2014). The suggestions of the clients also act as checkpoints in