Employees and other employees may not agreeEmployees and managers may not agreeDifferent managers may not agreeIf it is voluntary & positive what is it?Citizenship behaviorIF it is on a job description is it CB?No!What are the two types of Citizenship behavior?Interpersonal citizenship behaviorOrganizational citizenship behaviorsHow does interpersonal citizenship behavior benefit individuals?1) being helpful2) showing courtesy3) showing sportsmanshipHow does interpersonal citizenship behavior benefit?helps co-workers, and colleagues and involve assisting, supporting, and developingother organizational members in a way that goes beyond normal job expectationsHow is interpersonal citizenship behavior helpful for individuals?it assists with workloads, personal matters, or showing new employees the ropeswhen they first arrive on the jobHow does interpersonal citizenship behavior show courtesy?by keeping individuals informed about matters that are relevant to themHow does interpersonal citizenship show sportsmanship?by maintaining a good attitude with individuals-co-workers, even when you don't wantto- when they've done something annoying or when the unit is going through toughtimesWhat is organizational citizenship behavior?it benefits the larger organization by supporting and defending the company, workingto improve its operations, and being especially loyal to itHow does interpersonal citizenship benefit the organization?1) though voice2) civic virtue3) boosterismHow does interpersonal citizenship help the organization through voice?by speaking up and offering constructive suggestions for changeHow does interpersonal citizenship help the organization though civic virtue?by participating in the company's operations at a deeper-than-normal level byattending voluntary meetings and functions, reading and keeping up with informationthat may affect the companyHow does interpersonal citizenship help the organization though boosterism?by representing the organization in a positive way when out in public/away from workWhy do employees engage in Citizenship behavior's?1) organizational concern2) Prosocial Value3) impression managementWhy do employees engage in CB's for the organizational concern?
They care about the organization and want it to be betterLeads to organizational CB, or CB directed at the organizationWhy do employees engage in CB's for the prosocial value?They care about other people and enjoy helping themLeads to interpersonal CB, or CB directed at individualsWhy do employees engage in CB's for impression management?They want to look good, like a dedicated employee, so they do OCB to "suck up" tokey managers and/or coworkersWhat are the outcomes of OB's for the organization?
Upload your study docs or become a
Course Hero member to access this document
Upload your study docs or become a
Course Hero member to access this document
End of preview. Want to read all 675 pages?
Upload your study docs or become a
Course Hero member to access this document
Term
Spring
Professor
Kevin
Tags
