QUESTION:71 The ‘Consequences in the Performance System Model can best be described as? A. Events that follow a Response and increase or decrease the probability that the behavior will occur again. B. Thanks by a customer to a Service Desk technician will likely mean the technician will repeat the fix elsewhere. C. Balancing the overall consequences to influence performance overall. D. Discouraging or negative consequences that reduce the probability of the response recurring. 24
Answer:A QUESTION:72 Effective questioners understand QUESTION:73 In the Balance of Consequences, which of the consequence types should be used first to drive behavioral change? 25
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