60. Which of the following is NOT true regarding employee training? a) Employee training may help improve job performance. b) Employee training should be judged by its contribution to performance. c) Employee training is not very costly for organizations. d) Employee training should not be viewed as a cure-all for what ails the company. e) Employee training may be required due to a technological breakthrough. 61. Training should be performed in which of these situations?
62. Mary, a teller trainer for a large bank, has designed a new training program that largely automates the training process. Tellers go into a “cage,” and are given simple sample transactions to process. If an error is made, a flashing light and bell indicates to everyone in the training area that the person has made a mistake. If the transaction is processed correctly, the teller is provided a $50 gift certificate to a clothing store and then the computer generates a more difficult task. Mary proudly presents the new format to you, the HR executive. Which of the following questions would you ask Mary first? a) What was wrong with the old teller training program? b) What are the goals of this program? c) How much will this cost? d) Were you ever a teller, B.W.? e) Were job redesign characteristics infused into this simulation? 63. Which of the following is NOT an off-the-job training method? 64. Comparing employee development to employee training,
65. Jeremiah owns a ski instruction school in the Berkshire Mountains, a dogtraining academy in Connecticut, and an investment house in Boston. He just told Chet, one of his most promising investment managers, to run the dog academy for six months. What technique is Jeremiah using? a) Simulation b) Adventure training c) Job rotation d) Virtual reality e) Assistant-To position