Learner Instructions 3
(Monitor and review operational performance)
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
You will demonstrate skills and knowledge required to monitor and review operational
In response to a simulated business scenario, and using work completed in Assessment
Task 1, you will develop, monitor and review performance systems, analyse performance,
identify areas of underperformance, take prompt remedial action and report on operational
In accordance with contingency planning developed in Assessment Task 1, you will take
prompt action to address employee underperformance. In a role-play, you will coach the
employee in accordance with performance management systems.
You will then prepare and present, in a second role-play, a management report describing
the performance system, performance results and recommendations for changes to
operational plans. During the role-play, you will negotiate changes to operational plans and
gain approval for recommendations from the Operations General Manager (the