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Question 121 out of 1 pointsThe business of customer service ____.Question 131 out of 1 pointsThe response to a sender's message that allows both the sender and receiver to know that a message was received correctly is calledQuestion 141 out of 1 pointsWhich of the following is most likely to cause conflict?Question 151 out of 1 pointsWhich of the following is an element of the PLAN guide to effective communication?
Question 161 out of 1 pointsProjecting a presence that is assured, confident and capable without appearing aggressive or arrogant is known as your level of ____.Question 171 out of 1 pointsResentment, frustration and retaliation often result when employees believe their supervisor is ____.Question 181 out of 1 pointsWho among the following is an example of external customers?Question 191 out of 1 points_____ occurs when organizations decide to have its own employees assume functions and perform work instead of contracting out to third parties.Question 201 out of 1 pointsWhich of the following statements is true of the impact of the economic recession on consumers' mindset?Question 211 out of 1 points_____ undertakes activities such as recruiting, selecting, training, and retaining qualified people.Question 221 out of 1 pointsWho among the following is an example of internal customers?Question 23
1 out of 1 pointsEmployees of other departments or branches, co-workers and other people who work within the same organization are ____.Question 241 out of 1 points_____ refers to the relocation of business services by an organization from one country to another.