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7.How do you think he/she could feel currently ifhe/she recalls back the scenario? Why? 8.What else did he/she could do to put it right?9.What do you think was his/her expectation fromthe Project Manager to put it right?Emotional Intelligence - Assessment Task 1 v2, Last updated by NC 10/07/19Page 17
T-1.8.1_v3still respecting others.Respond instead of reacting to conflictDuring instances of conflict, emotional outburstsand feelings of anger are common. The emotionally intelligent person knows how to staycalm during stressful situations. They don't make impulsive decisions that can lead to even bigger problems. They understand that in times of conflict the goal is a resolution, and they make a conscious choice to focus on ensuring that their actions and words are in alignment with that.Be motivatedEmotionally intelligent people are self-motivated, and their attitude motivates others. They set goals and are resilient in the face of challenges.E.Cultural Expressions and positive emotional climate15 MarksE1. Adapting to Cultural expressions8 marksIn relation to Task E1, decisions made, when dealing with the emotions with the project workplaceyou need to allow your team members to share their views without any judgment or disdain to createa sense of belonging. Application of good listening techniques to their apprehension supportupholding their high morale. However, it must not be dismissed that not every individual can beconfident to express and so Project managers must become aware of these forms of diversity andsupport them by identifying any personal barriers to acceptance.