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Unit 6 Customer Serviceuse to anser dicussion boards with

2 make sure that the chosen channel of communication

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2. Make sure that the chosen channel of communication to effectively relay the message is the most appropriate for the occasion. In this case, the face-to-face meeting is the most effective channel and it is the appropriate vehicle for accomplishing the set goals. Schedule the meeting and organize how to go about with it. 3. Ensure appropriate attentiveness and participation at the meeting by means of an effective preparation of the presentation and the method that it will be presented. Provide for effective strategies to catch and maintain audience attention and participation. Accommodate questions, inquiries and feedbacks but there is a need to control them for time limit's sake. 4. Always consider the audience characteristics and diversity. Make sure that the speaker knows the kind of audience that will be participating and try to put himself/herself in their shoes, and ask the following questions: What would their interests be? What kind of reactions will they have about certain matters presented?
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References: http://www.talkingquality.gov/docs/section3/popups/characteristics_pop.htm http://www.wisc-online.com/objects/TRG1800/index.html http://www.bookrags.com/research/communication-channels-ebf-01/ theatre/documents/GroupDiversityCh03.ppt+considerations+for+audience+diversity&cd=9&hl=en&ct =clnk&gl=ph http://www.reflectivekeynotes.com/presentation_skills_diversity.htm http://humanresources.about.com/od/meetingmanagement/a/meetings_work.htm In the article that I have read called Body Language Differences Between Men and Women shows, women's body language non-verbally is of difference than men's. For example, women are more often characterized as caring and emotional whereas men have different characteristics, such as power and confidence. From this, what are the perceptions then of both sexes? Sometimes, women are looked at as too emotional or letting their feelings go too far in certain relationships. Men, on the other hand, are sometimes looked at as too dominant and too confident on themselves.
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