local market. This included good contacts with hotels plus one shop in the main shopping centre and a contract with local councils to provide corporate gifts. Charlie saw himself as an expert in all areas of the company and it is his drive and willpower which have taken the company to this stage. The business was growing and it was now difficult for Charlie to be involved in everything and this created tensions. He was well aware that without a greater marketing/sales input then the firm would stagnate. Charlie started to yearn for some time away from the business and started to consider retiring. In his business Charlie believed that people are motivated by a reward and punishment system, he also believed in a clear chain of command. Charlie followed through on this approach by giving monetary bonuses every quarter. He decided who should get the bonuses and there was some discontent that the process was not transparent. Staff believed Charlie tended to give higher bonuses to those with whom he got on with best personally. Charlie would also invite selected members of staff such as Sales Manager Jimmy Mulvenie and the Finance Manager Jack Ridgewell to join him on afternoon visits to the local golf club which tended to exclude those who did not play golf. Mistakes by anyone in the organization would lead to an angry Charlie confronting the culprit and threatening them with dismissal or in some cases actually sacking them. In the course of working with CG Chocolates Suzy learned more about these practices and, whilst not agreeing with Charlie’s autocratic management style, realized that his staffs were competently trained and that taking over the company could assist in her expansion plans. It would mean changing the work practices for CG Chocolates from their simple functional system. Suzy hoped that Hafiz and Leon would agree to oversee and manage the factory in Newcastle. Additionally in the future the company would be able to bid for larger contracts Suzy called a meeting with Hafiz, Leon and Amina to discuss her proposal. After the discussions Leon was surprised but pleased. He felt this could be the opportunity to rekindle his motivation and allow him to create and develop his own chocolate creations. Hafiz was uncertain as he was settled in his post in Scotland but agreed to think about the proposal. Amina sought more information on the financial details but agreed to discuss the proposal with the business development team at the bank. New business development Amina secured funding to allow Joy of Chocolate to merge with CG Chocolates. Leon agreed to move to Newcastle but Hafiz did not, so Suzy asked for alternatives. Hafiz suggested that Mary Taylor was ready for another promotion and could be involved in running the factory. Another benefit to this would be that Leon could be more involved in managing the business by developing new custom as well as creating the chocolate products. These changes would allow Adrian Buchanan to be become more involved in Mary’s former role in Stirling and facilitate internal promotion. These moves were agreed.
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- Fall '19
- The Land, Suzy Campbell