H0 ditolak jika z hitung z tabel α 005 no responden

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H0 ditolak jika Z hitung ≥ Z tabel α = 0,05 NO. RESPONDEN SKOR PENERIMAAN DI SUPERMARKET SKOR PENERIMAAN DI RUMAH d 1 5 2 3 2 3 1 2 3 2 4 -2 4 4 1 3 5 4 3 1 6 3 2 1 7 4 5 -1 8 3 3 0 9 4 2 2 10 5 1 4
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N ( N + 1) (2 N + 1) 24 Z hitung = N (N + 1) T – ----------------- 4 No. Skor Skor d Rank + Rank - 1 5 2 3 8.5 2 3 1 2 6 3 2 4 - 2 -6 4 4 1 3 8.5 5 4 3 1 3 6 3 2 1 3 7 4 5 - 1 -3 8 3 3 0 1 9 4 2 2 6 10 5 1 4 10 Jml 46 T = 9 No. d Rank 8 0 1 5 1 3 6 1 3 7 -1 3 2 2 6 3 -2 6 9 2 6 1 3 8.5 4 3 8.5 10 4 10 10 x (10 + 1) 9 – 4 10 x (10 + 1) x (2 x 10 + 1) Z hitung: = = 1,886 Z Tabel α = 0,05 = 1,64 Z (hitung) > Z (tabel 0,05) , maka H) ditolak dan H1 diterima. Dengan Simpulan penerimaan konsumen terhadap salesman di supermarket lebih tinggi dengan di rumah
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UJI FRIEDMAN UJI FRIEDMAN digunakan untuk menguji lebih dari dua variabel berpasangan dengan data ordinal. HIPOTESIS: Tipe pelayanan berpengaruh terhadap kepuasan pelanggan. H0 : Tidak ada perbedaan kepuasan terhadap tipe pelayanan H1 : Ada perbedaan kepuasan terhadap tipe pelayanan H0 ditolak bila X 2 (hitung) ≥ X 2 (tabel 0,05) NO. TIPE 1 TIPE 2 TIPE 3 1 2 3 5 2 3 3 4 3 1 2 4 4 2 3 3 5 3 2 1 6 3 4 5 7 3 3 3 8 1 3 5 9 3 5 2 10 3 4 5 NO. TIPE 1 TIPE 2 TIPE 3 1 1 2 3 2 1.5 1.5 3 3 1 2 3 4 1 2.5 2.5 5 3 2 1 6 1 2 3 7 2 2 2 8 1 2 3 9 1 3 2 10 1 2 3 JML 13.5 21 25.5 5 = sangat puas 4 = puas 3 = cukup 2 = tidak puas 1 = sangat tidak puas DATA DALAM BENTUK RANK
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. X 2 hitung = ----------- (R j ) 2 – 3 N ( k + 1) k J=1 Nk (k + 1) 12 X 2 hitung = 12 10 x 3 x (3 + 1) x [13,5 2 x 21 2 x 25,5 2 ] – (3 x 10) – 3 (3 x 10) x (3 + 1) = 7,35 N = Jumlah data k = Jumlah variabel R = Jumlah Ranking X tabel α = 0,5 sb=2 = 5,591 X 2 hitung > X 2 (tabel 0,05) , maka H) ditolak dan H1 diterima Dengan simpulan ada perbedaan kepuasan terhadap tipe pelayanan
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UJI MAN-WHITNEY U Menguji dua variabeal tidak berpasangan dengan data ordinal. HIPOTESIS: Kualitas pelayanan Bank Swasta lebih tinggi dibandingkan Bank Pemerintah. H0: Kualitas Pelayanan Bank Swasta tidak lebih tinggi dibandingkan Bank Pemerintah. H1: Kualitas Pelayanan Bank Swasta lebih tinggi dibandingkan Bank Pemerintah. H0 ditolak jika Z hitung Z tabel α = 0,05 BANK SWASTA NO. KUALITAS RESPONDEN PELAYANAN 1 30 2 45 3 32 4 24 5 44 6 34 7 50 8 35 9 49 10 40 BANK PEMERINTAH NO. KUALIATAS RESPONDEN PELAYANAN 11 21 12 23 13 45 14 25 15 32 16 34 17 36 18 41 19 35 20 36 21 24 22 23
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JENIS BANK NO. RESPONDEN KUALITAS PELAYANAN RANK PEMERINTAH 11 21 1 PEMERINTAH 12 23 2.5 PEMERINTAH 22 23 2.5 SWASTA 4 24 4.5 PEMERINTAH 21 24 4.5 PEMERINTAH 14 25 6 SWASTA 1 30 7 SWASTA 3 32 8.5 PEMERINTAH 15 32 8.5 SWASTA 6 34 10.5 PEMERINTAH 16 34 10.5 SWASTA 8 35 12.5 PEMERINTAH 19 35 12.5 PEMERINTAH 17 36 14.5 PEMERINTAH 20 36 14.5 SWASTA 10 40 16 PEMERINTAH 18 41 17 SWASTA 5 44 18 SWASTA 2 45 19.5 PEMERINTAH 13 45 19.5 SWASTA 9 49 21 SWASTA 7 50 22 DATA BERDASARKAN PERINGKAT (RANK ) BANK SWASTA RANK BANK PEMERINTAH RANK NO. RES- PONDEN KUALITAS PELAYANAN NO RES- PONDEN KUALITAS PELAYANAN 1 30 7 11 21 1 2 45 19.5 12 23 2.5 3 32 8.5 13 45 17 4 24 4.5 14 35 6 5 44 18 15 32 8.5 6 34 10.5 16 34 10.5 7 50 22 17 36 14.5 8 35 12.5 18 41 17 9 49 21 19 35 12.5 10 40 16 20 36 14.5 21 24 4.5 22 23 2.5
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n 1 (n 1 + 1) U 1 = n 1 n 2 – -------------------- R 1 2 n2 (n2 + 1) U 2 = n 1 n 2 – -------------------- R 2 2 U 1 = Nilai U variabel 1 n 1 = Jumlah data variabel 1 R 1 = Jumlah peringkat variabel 1 U 2 = Nilai U variabel 2 n 2 =
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