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understanding of the circumstances, which can lead to a resolution in the interests of both parties.Mediators suggest a solution then use their communication skills to direct both parties to a win-win solution (Lewicki, Saunders, & Barry, 2006). The parties may not agree with the mediators tactics but the mediator must get both parties to an agreement point. The arbitrator listens to both sides of the parties then the arbitrator makes a decision based on what was said. An arbitrator is allowed to research each party before a decision is madethen the arbitrator tells the parties how the disagreement can be handled. When both parties decide to use an arbitrator then the final decision is unable to be appealed and the decision must be respected by both parties (Lewicki, Saunders, & Barry, 2006). This intervention strategy works best if both parties just want a final decision. Process consultation is used to get a win-win outcome for both parties. According to Lewicki, Saunders, and Barry (2006), process consultation is a mixture of facilitation and
mediation because the third party is making the facts clear and putting together a thought processfor the parties. Every process being used will be clarified with the potential parties. Emotions are a focus in this strategy and solutions are offered to the parties issues.