Coach staff from the sp department serve as the

Info icon This preview shows pages 118–120. Sign up to view the full content.

throughout the process, and keeping the team focused. Coach. Staff from the S&P Department serve as the project team coaches. The coaches can assist with facilitating meetings, educating team members on Lean tools and measures, and monitoring team progress. Team lead. The team lead is responsible for managing the day-to-day aspects of the Lean project, including meetings between training sessions, data collection, and data analysis. Team members. Staff at every level, including both clinical and administrative staff, may participate in a Lean project. It is a priority that physicians be involved in all clinical projects (as Overall : Lean training and experience is gained through participation in a Lean project Duration : 4.5 days total, conducted in three 1.5 day sessions over 9-16 weeks Pre-event Prepare project charter * Create a project aim Identify at least one primary measure of success Create a project scope Flowchart relevant processes at a high level Assemble relevant baseline data Identify the key players and engage them. Submit application for project to the Executive team Project Identify the key players and engage them. Make the work visible through the use of mapping tools. Identify the customers of the work process or flow and determine how they define value. Determine the desired future state. Analyze the work process or flow and identify improvement opportunities. Evaluate and prioritize the improvement opportunities. Conduct Rapid Tests of Change for targeted smaller opportunities and create an implementation plan for targeted larger opportunities. Present the implementation plan and gain necessary approvals. * A charter is a document that outlines the aims and measures for the project.
Image of page 118

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

112 a physician champion and/or team member). Physicians are also encouraged to participate in administrative projects that might affect their work. Initially, the EOT directly selected the staff for Lean teams. Now, the department leadership champions for the project select staff as part of the project charter and the application process. Monitoring, Control, and Sustainment Project monitoring occurs throughout the first 100 days through formal report-outs during each session of the Lean training. Teams may also post interim data on a bulletin board, located where team members can view it. The team leader, with support from the physician and administrative champions, monitors the project after the process changes are implemented. Specifically, team leads collect and monitor the data on the specific metrics related to the project. Of note, interviewees indicated that it is often challenging to obtain needed financial data unless a member of the finance department is on the team or the champion facilitates access.
Image of page 119
Image of page 120
This is the end of the preview. Sign up to access the rest of the document.
  • Fall '17
  • Shankar Purbey

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern