For more information about key based routing and server key mappings see How

For more information about key based routing and

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For more information about key-based routing and server key mappings, see “How Siebel Assignment Manager Uses Server Key Mappings to Load Rules to a Particular Siebel Server” on page 63 . Organization The organization in which this rule group belongs. Table 10. Assignee Filter Field Values Assignee Filter Description All, Above Minimum Use assignees with an assignment score greater than or equal to the assignment rule’s candidate passing score. Assigns one or more assignees. Table 9. Assignment Rule Group Fields Field Description
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Assignment Rule Administration About Assignment Rule Administration Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 49 NOTE: If you do not use scores, the candidate passing score on the assignment rule and all qualifying candidate scores are treated as zero. Therefore, every qualifying candidate (every candidate that passes all required criteria) is assigned depending on the assignee filter. Candidates Source Fields For each assignment rule, the administrator determines whether Assignment Manager takes candidates directly from the assignment rule (statically) or dynamically from the object row by indicating the candidate source. There are two candidate source fields: person candidates and organization candidates. Person Candidates Source Field From Rule. The candidates are the people (positions and employees) defined for an assignment rule and are statically assigned. This setting is the default value for person candidates. All People. The candidates are all the people (positions and employees) in the database and are statically assigned. Teams. The candidates are persons (positions and employees) from dynamic candidate teams you defined in Siebel Tools. In Siebel Tools, you choose either positions or employees as the value of the Team Type property in the Dynamic Candidate object to indicate that the person candidates for the assignment rule should come dynamically from the relevant attribute on the object row. Two teams (Activity Account Team and Activity Asset Team) are provided as seed data, but you can add your own teams using Siebel Tools. In addition, several teams are predefined for use with territory management. For more information about the Team Type property, see Table 41 on page 165 . Organization Candidates Source Field From Rule. The candidates are the organizations defined for an assignment rule and are statically assigned. This setting is the default value for organization candidates. All Organizations. The candidates are all the organizations in the database and are statically assigned. All, Must Assign Same as the All, Above Minimum value, except that the highest-scoring candidate is a potential assignee even if all candidates fail to meet the candidate passing score. Assigns one or more assignees.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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