They might even point to required corrective actions

This preview shows page 12 - 16 out of 24 pages.

They might even point to required corrective actionsKey Performance IndicatorThe Price of Perfect Scores
Performance Metric: ConsiderationsTypes of Behaviors- What types of outcomes are desired?oEmployee autonomy, Creativity, Problem solving, Growth, Inspiration…Prescriptive Metrics- How do you fix a problem?Perfect Scores- Is it good for employees to strive for perfection?Creating Opportunities for Failure- What happens when you allow some mistakes?Variability- Are all “A’s” created equal?Guidance vs Final Decision- Is this metric going to aid in making decisions or owill it actually dictate the final decision?GPA is a Poor MetricDeveloping and Improving Performance Measurement SystemsA Good MetricBuilding a Good Metric1.Who are the stakeholders?2.Goals and desired outcomes, behaviors3.Which decisions will be made based upon this metric?4.How will data be captured?5.How will data be consumed/viewed?6.You must be a visionary. Predict the future with this new metricRequirements of a Good Metrics MEASURABLE– A reliable scale, not a guess or estimate based on observationEASILY UNDERSTOOD – Metrics can help people improve decision making…If they understand connection between metric, their behavior, and the outcomes.ATTAINABLE – When employees have no chance of getting a good score, bad behavior results.Strategically Oriented – Align goals/objectives with desired actions. Does it motivate good behavior?Ease of Measurement - Easy to implement and/or capture. Low effort level. Provides Value - What can be learned from metric? Identify trends and/or capabilities, Provide information on resource utilization and outcomesProvides Guidance - Does it point to corrective action? What does a good/bad number mean? Is it helpful?
Cheater proofDomo VideooMake this accessible for everyone in the companyoThe way they were able to take data from excel or other mediums and now it’s being put into one systemTableauoDevelop your own dashboards
MODULE 12—QUALITY MANAGEMENTWhat do you consider high quality?Quality is a useless word, very vagueNo good definition Automobiles oQuality in speedoQuality in safetyoQuality in type of carWhite T-Shirt News OutletoFox News, CNBCBoth are commenting on the same story in a way that makes you feel good, but some people still prefer one over the otherAbout a level of comfortQuality DefinitionsDimensions of Quality - Products versus ServicesImpact of Marketing, Branding, PsychologicalElements of Design, Engineering, Supply ChainValue to CustomerDimensions of Quality: ProductPerformance – What type of output is provided? As promised? Versus the competition?Reliability – Likelihood item will workDurability – Under normal conditions will the item break?Features – Both expected features and bonus features.Aesthetics – Looks good? Smells good? Feels good? Sounds good?

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture