Union35. Which of these requires organizations to provide employees with nonhazardous workingconditions?OSH Act36. Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?Civil Rights Act of 196437. The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.Authorization Cards38. The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called ________ .Ratification39. Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.Fair Labor Standards Act40. Closed shop: Employers may hire only workers for a job who are already in the union.Union shop: Workers must join the union within a specific time after being hiredAgency shop: Workers must pay equivalent of union dues, but are not required to join the union.
Open shop: Workers may choose to join or not join a union.41. The process through which the union and management negotiate pay, benefits and other work terms is _____.Collective bargaining 42. According to his union contract, James is supposed to work no more than eight hours of overtime each week. For the past four weeks, he has had to work 12 hours of overtime. He has decided to file a complaint that his agreement has been violated. This complaint is known as a _____.Grievance43. Which form of workplace labor agreement is now considered illegal?Closed shop44. Which of the following initiallyhandles a grievance filed by an employee?Shop stewardCH 101.What are supertrends that are currently affecting the future of business?A: Competitive advantage is coming increasingly from knowledge, not information.2.What are companies doing to respond effectively to increasing segmentation of the marketplace?A: Using more narrowly targeted marketing messages3.Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.A: reactive4.Which of the following is a demographic characteristic that is a force for change outside the organization?A: Education5.Which type of change implementation makes employees feel the least threatened?A: Adaptive change6.Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.A: supertrends7.Which of the following BEST describes "demassification"?A: Segmenting customer groups into smaller, more specialized groups8.Place the stages of Lewin's Change Model in the correct order, with the first stage listed at the top and the final stage listed at the bottom.