weekly, and staff meetings should be held monthly, family/patient meeting with the team should occur daily to aid in improving overall communication. Audience Method of Communication Purpose/Intended Outcome of Communication Entire Staff Meeting weekly with the interdisciplinary team, as well as monthly staff meetings Informs staff, keeps them current on changes, as well as expectations from the leadership team. Nursing/Physician SBAR Keeping communication open on regarding the patient's plan of care and progress. Potential consumers/ Leadership team Reputation.com, survey mailers Recruits patients and their family to the facility, alert leadership of patient/family stories and their concerns.. Assessment Tool Keirsey Temperament Sorter tool is a self-assess personality questionnaire that is designed to help people better understand themselves and others around them. This assessment tool can be used by the leaders of the hospital to better understand the personality of the staff that

ORGANIZED LEADERSHIP 13 are taken care of patients. The personality test is devised of 70 questions that can help upper management find the best fit for the staff and organization. When utilizing this tool during the interview process, you get a better understanding on how a person can deal with stress and change in the company. It is a perfect tool that can be used when creating an action plan around different personalities. Once an understanding of the personalities is obtained, leaders should be sensitive to staff needs. The leaders can help to build and reinforce an environment of trust. According to Keirsey Temperament Theory behaviors that there are four basic human temperament groups (). The parts of an action plan need to be fulfilled, Visions and measurements of success, Resources available, Activities leading to success, Obstacles to overcome, Steps to take & dates of completion for each. Action plans are not written in stone and should be personalized to fit the individual staff needs and goals of improvement (). Improvement tool conjointly with educational teaching moments will be utilized for staff awareness of areas the patient or family want to see improved. References Britton, J. R. (2015). Healthcare reimbursement and quality improvement: Integration using the electronic medical record comment on "Fee-for-service payment - an evil practice that must be stamped out?" International Journal of Health Policy and Management, 4 (8), 549-551. doi:10.15171/ijhpm.2015.93 Joint Commission standards. (2018). Retrieved from

ORGANIZED LEADERSHIP 14 Palmer, I., Akin, G., Dunford, R. (2005) Managing Change . New York: McGraw-Hill Higher Education Topchik, G.S. (2007). The First-time Manager’s Guide to Team Building . New York: AMACOM