Interpersonal communication communication skills

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Interpersonal Communication Communication Skills Refusal Skills Conflict Resolution Self Management Practicing Healthful Behaviors Stress Management Analyzing Influences Accessing Information Decision Making/Goal Setting Advocacy
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Effective communication skills for building and maintaining healthy relationships include: Clearly say what you mean. Use “I” messages to state your position, for example, “I feel frustrated when our plans change.” This helps you avoid placing blame on others. Pay attention to how you say something. Use a respectful tone. Make sure your facial expressions and gestures reflect your verbal message. Be a good listener. Avoid interrupting the speaker, and show that you are listening by nodding or asking appropriate questions. What Would You Do? How can Mark and Phillipe use effective communication skills to build and maintain their friendship? Write an ending to this scenario, demonstrating the communication skills below. 1. Use “I” messages. 2. Speak calmly and clearly, using a respectful tone. 3. Listen carefully, and ask appropriate questions. 4. Show appropriate body language. Communication: The Ball’s in Your Court When Mark arrives late at the basketball court, his friend Phillipe throws the ball at him, shouting, “You’re a half hour late!” “Well, excuse me, Mr. Punctual,” Mark laughs. “You’re never on time. It’s like you assume I have nothing better to do than wait around for you,” Phillipe says. “Sorry, bud, but some things came up,” Mark answers. “Yeah? Well, I’m outta here.” Phillipe throws up his hands and turns to walk away. “Wait, let me explain,” Mark says calmly. Phillipe hesitates, wondering how to respond. communication For more information on communication skills, see Chapter 10, page 254. 29 Lesson 1 Building Health Skills HS_HEALTH_U01_C02_L1 12/6/03 8:04 AM Page 29
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R EFUSAL S TRATEGIES Sometimes you must reinforce your decision to say no. SAY NO IN A FIRM VOICE. Do this calmly and clearly. Use expressions such as “I’d rather not.” EXPLAIN WHY. State your feelings. Tell the other person that the suggested activity or behavior goes against your values or beliefs. SUGGEST ALTERNATIVES. Propose a safe, healthful activity to do instead. USE APPROPRIATE BODY LANGUAGE. Make it clear that you don’t intend to back down from your position. Look directly into the other person’s eyes. LEAVE IF NECESSARY. If the other person continues to pressure you, or simply won’t take no for an answer, just walk away. Refusal Skills Think about how you handle situations in which you are asked to do something that you know is harmful or wrong. In such circumstances, you need to use refusal skills. are communication strategies that can help you say no when you are urged to take part in behaviors that are unsafe or unhealthful, or that go against your values. Demonstrating these strategies, including the ones shown in Figure 2.2, will help you resist risky behaviors.
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