4 effective communication in business what are the

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4 EFFECTIVE COMMUNICATION IN BUSINESS What are the different modes of communication and the advantages and disadvantages of each? Which one do you prefer to use in your workplace? There are four common modes of communication within the workplace which are verbal, body language, written and phone conversations. Verbal Communication Verbal communication is regarded as the best mode of communication because it involves face to face communication within the workplace and ensures the workforce gets the information clearly. The limitation of this mode of communication is that it may be time- consuming moving from office to office communicating with every member (Hammersley & Reid, 2014). Phone Conversation Phone conversation has become the norm in many businesses today because it delivers message quickly in long distances ensuring there is smooth running of the business. The disadvantages of phone communication are that there might be problems with the phone network and also message may be misunderstood (Drago, 2015). Written Communication Notes, memos, and emails are the leading forms of written communication (Drago, 2015). This kind of communication elicit emotions to the message recipients and also create a lot of misunderstandings. Body Language Body language and facial expression is a good method of communication to be used more so in cases where there is a language barrier (Hammersley & Reid, 2014). The
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5 EFFECTIVE COMMUNICATION IN BUSINESS importance of this method makes employees receive information positively when it matches with the word. The disadvantage of the method is that it can be interpreted wrongly and make employees feel uncomfortable.
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  • Summer '17
  • Smith
  • Management, Drago, Hammersley & Reid

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