Submit a portfolio of your implementation documents

Submit a portfolio of your implementation documents as outlined in the specifications below.
Keep copies of your work for use in Assessment Tasks 2
and 3 and for your own records.
BSBMGT517 Manage operational plan Assessment – Version: 2.0 (Created: 08/09/17; Printed: 6/11/17) p a g e 8
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Specifications
You must:
● participate in three role-plays:
○ consult with the Sales and Marketing Manager
○ consult with the technology consultant
○ present the resourcing proposal for approval from the Operations General Manager
● submit a planning portfolio, including:
○ a summary of the operational environment of BBQfun
○ action plan
○ performance indicators for operational and financial targets (in the new/amended
operational plan)
○ balanced scorecard for e-commerce customer service representative
○ proposal for resourcing.
Your assessor will be looking for:
● reading and writing skills to use workplace information to write an operational plan that meets
organisational requirements
● oral communication skills to present information in a clear and professional manner, listen and
comprehend information and confirm understanding through questioning and active listening
● planning and organisational skills to take responsibility for developing and implementing a plan
to achieve operational goals including resource needs, strategy development, sequencing
activities, identification of risks and impact on operational performance and generating
contingency plans
● interaction skills to communicate and empathise with stakeholders during consultation
processes and collaborate to achieve business outcomes
● numeracy skills to work with an existing budget to allocate and manage financial resources
● knowledge of models and methods for operational plans
● knowledge of the relationship between an operational plan and organisational objectives
● knowledge of budgeting processes
● knowledge of legislation and regulations relevant to the operational plan of the organisation
● knowledge of intellectual property rights and responsibilities relevant to the operational plan
● knowledge of using KPIs to develop business objectives.
BSBMGT517 Manage operational plan Assessment – Version: 2.0 (Created: 08/09/17; Printed: 6/11/17) p a g e 9
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Appendix 1: Scenario – e-Commerce strategy
Background to scenario
The BBQfun Board of Directors and the CEO have decided to implement an e-commerce strategy to
maintain or increase market share and revenue and satisfy customer needs in line with company
strategic directions.
You have been hired as an external consultant to manage operational planning activities for BBQfun’s
e-commerce strategy.
Under the strategy, BBQfun would offer all products in an online store. Stock could be stored at no
extra cost at existing stores. Customers would cover delivery costs.