This shows the company did not involve the various departments involved in the plane's construction on the prices. The National Society of Professional Engineers Code explicitly indicates that incase an engineer's judgement is affected and can result in casualties, they should notify their superiors or customers and any other relevant authority. Even though organizations cannot be compelled to spend a lump sum of money to ensure their products are safe, they still need to ensure safety is their primary concern before they think of profits (Moses, 171-188). The automobile industry has policies that ensure cars produced are safe and users are up to speed with any developments. It is the obligation of engineers to make sure the planes they produce have safety installations put in place and there should be no extra charge for them. One of the senior Boeing engineers presented an internal complaint touching on the ethics of the company. In his complaint, he stated that during the making of the 737 Max, the company had rejected the installation of a safety system to mitigate expenses and this system would have reduced the chances of the two accidents occurring. The company presented this to the Department of Justice during investigations into the design of the plane. Various employees were investigated in relation to the incident. Though it is not clear on the assessment the investigators came up with based on this information, the complaints indicate the general concern about the company's corporate culture as it fights to restore its reputation and resume operations to the normal state. Many former and current employees have indicated issues in how the aeroplane was designed and the decision- making procedure on the 737 MAX, focusing more on how managers rejected the recommendations of engineers and focused more on mitigating costs. Some went as far as criticizing the CEO for not interpreting the safety of the plane as required.
The company had its reputation severely damaged as a result of this. At first, the company tried to blame the accident on errors caused by the pilots but it was later realized that it had not informed any of their clients on the system thus the pilots were clueless on what to do. What destroyed the organization's reputation was despite knowing about the flaw, they did not inform anyone (Cannon, 299-319). It went on to sell the planes assuming that they would solve the software issue before it being noticed. The company did not heed the need for safety before and after the accidents since during both times the organization stated their products were safe. The company's notion of solving this problem was educating the pilots' on ways they could override the installations. The Boeing Company should not be put out of business instead their should be strict restrictions imposed as to how it conducts its business. The company has shown great potential over the years and even though the death toll from both accidents was very high, the organization can improve on its safety tests and we can see from a number of initiatives like the creation of a safety board.
- Summer '18
- Brett Gordon
- Business Ethics, Boeing Company, Boeing 737, Air New Zealand