#Answer: systems described in this case are: * Transaction processing system (TPS) * Pizza tracker * Pulse * Pulse evolution (i): Thick client model (ii): Thin client model * Online polling system * Online ordering system 9/13/17 16
• Inputs: customer orders that describe the type of pizza crust, pizza ingredients and toppings, side orders, and delivery location data • Processe s: data updates the system's database. transaction data from the TPS are summarized and presented in reports and analyze data • Outputs : the number of pizza and side orders sold, cost numbers for ingredients, delivery information, customer information 9/13/17 17
• Question #2: How do these systems help Domino’s improve its business performance? #Answer: • Provides efficient management function • Pulse improved customer service, reduced mistakes, shorter training times • working to cut costs and increase customer satisfaction. 9/13/17 18
• Question#3: How did the online pizza ordering system improve the process of ordering a Domino's pizza? #Answer: Domino’s rolled out its state- of-the art online ordering system, which includes Pizza Tracker. • allows customers to watch a simulated photographic version • pizza as they customize its size, sauces, and toppings 9/13/17 19
• The image changes with each change a customer makes •
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- Summer '17
- W. Godfrey