business units, project team or individuals have little or no KPIs to understand their performance levels. Once the KPI has been planned and established, a high level of performance can be achieved. However the level of achievable KPI should be plotted against varying weaknesses. This will allow us to plan and compensate by assigning additional resources to the tasks that will be affected. 9. How to exploit personal strengths and weaknesses - Not all people like or enjoy the same work. It is important that during the interview process personal traits that suit the Bavarian Bier work environment are identified. E.g.: those people that enjoy to deal directly with the customers, to serve people and stablish personal relations are likely to work hard to earn a bonus while performing well on the quality of the service they offer. While those that don't like to serve people are unlikely to perform to standard in delivering a good customer service. 10. Work Plan 1 – Bartender / Atrium Area - Work Activity Description Goal/s KPI's Person Responsi ble Check the beer kegs Go to the cool room and check if there is any empty keg Do it daily Kegs stock quantity Bartender Serve customers Pour beers, soft drinks, make cocktails and other beverages with the minimum waste Do it daily Drinks stock / vs drinks sold Bartender and Bar Manager Keep the bar area organized and clean Keep the surfaces clean, make sure that all the glasses are in the dishwasher or (if already been cleaned) in their original locations Do it daily Cleanliness and organizatio n of the glasses cabinet Bartender Check the wine cellar Check if there is enough wine bottles for the week shift Do it weekly At least 6 bottles of each wine Bartender Assessment Task 1 – Manage personal work priorities 3 |
You've reached the end of your free preview.
Want to read all 6 pages?
- Spring '16