establishment is a 5.Delta AirlinesRecently I flew from Atlanta, Georgia to Frankfurt, Germany. Delta Airlines is known for their customer service and treating their medallion members with distinction. After checking in I was greeted as a silver medallion member and given my boarding pass. When it was time to board I was called to the ticket counter and given a new boarding pass. Since the first class cabin was not sold out I was upgraded for free as a medallion member. Upon walking down the catwalk I was greeted by more than one flight attendant and escorted to my seat and immeditially asked if I would like a drink. After the pre-flight briefing we took off and throughout the duration of the flight I was constantly asked if there was anything that I needed. The Delta flight team conducted 5
The Importance of Quality Customer Servicethemselves in a manner that keeps the customers coming back. Their respect for each of the passengers is evident each time I use their airlines. The quality of service is one of thebest out of all the American airlines that I have traveled on.ConclusionHaving quality customer service is one important aspect to running a successful business because it keeps the customers coming back time and time again. With my experience with Delta Airlines it doesn’t matter if the ticket with Delta is more expensive compared to the other airlines I will always choose them when I have to fly to another location. The reason being is that I always know that the service they provide is going to fit my travel needs. . True loyalty is not seen here as the intentional, proactive, motivated,and consensual search for a brand, but as the final result of a process in which the initial motivations vanish and the behavior becomes blind, in such a way that reacquisition by inertia governs truly loyal customers (Oliver (1997, 1999).Bibliography:Andreas B Eisingerich, Simon J Bell. (2008). Customer Education Increases Trust. MIT Sloan Management Review, 50(1), 10-11.6
The Importance of Quality Customer ServiceOliver, R. L. ( 1999). Whence consumer loyalty? Journal of Marketing, 63, 33– 44.7
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- Organizational Psychology, quality customer service