Keep in mind that surface level characteristics are

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Keep in mind that surface-level characteristics are not necessarily indicative of who the person is or how he or she works. Please click here to login to your Library account and access the Newslink database. Search for the artic le titled “Age discrimination in tenders for guards” in The Straits Times on April 8, 2013. When you read the article, take note of how discrimination affects employees.
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BUS103 STUDY UNIT 1 SU1 14 Have you seen or personally experienced discrimination in the workplace? Think about how discrimination made you feel. What can you do to reduce discrimination? Why do you think people discriminate against others? 3.2.2 Ability Unlike surface-level characteristics, deep-level characteristics are not easily identifiable. Ability is an individual’s capacity to perform various tasks and can be considered a deep-level characteristic. It is hard to tell one’s ability based on one’s appearance. Recognise that ability can be broken down into two types, intellectual ability and physical ability. Intellectual Abilities: The capacity to do mental activities like thinking and problem solving. Physical Abilities: The capacity to do tasks that demand stamina, dexterity, and strength. Being strong in either ability does not mean you will be weak in the other ability. For example, a person who has a very good memory (a dimension of intellectual ability) may not have poor stamina (a dimension of physical ability). Think about your role at work. Does it require you to make more use of your intellectual abilities or your physical abilities. Think about the different types of jobs that require different levels of intellectual and physical abilities. Would you consider yourself to be stronger in terms of intellectual or physical ability? You should now read Robbins and Judge (2015), Chapter 2, pp. 72-88 to learn more about how personal characteristics influence organisational outcomes.
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BUS103 STUDY UNIT 1 SU1 15 You should now watch Study Unit 1, Sections 8 & 9. 8. Workforce Diversity - Major Forms 9. Individual Differences & Organisational Effectiveness (Access video via BlackBoard) Which of the following is true of surface-level diversity? a) It concerns people’s thoughts and feelings. b) It refers to differences in easily perceived characteristics such as gender and race. c) It represents differences in values and personality traits. d) People with surface-level diversity will share deep-level diversity. e) People with similar hobbies will share surface-level characteristics.
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STUDY UNIT 2 INDIVIDUAL DIFFERENCES
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BUS103 STUDY UNIT 2 SU2 1 Learning Outcomes This study unit consists of 3 chapters. Chapter 1 covers the workplace attitudes, Chapter 2 examines the impact of personality, and Chapter 3 looks at perception. By the end of Study Unit 2, you should be able to: 1. List the three components of an attitude.
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