How did she do it What was the outcome Other relevant commentsevidence

How did she do it what was the outcome other relevant

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How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Third party declaration To the best of my knowledge and belief, and after making diligent enquiries where relevant, I declare that I the contents of this Third Party Report are true, correct and complete and represent my views. I have not colluded with the learner and have not discussed my responses to the Third Party Report with the learner or anyone acting on behalf of the learner. Third party’s name: _______________________________________________________ Third party’s signature: _______________________________________________________ Date: _______________________________________________________ HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Assessor’s third party checklist This should be used by the trainer/assessor to document that observations/demonstrations carried out by the third partyare satisfactory, as relevant to the performance criteria of this unit. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) in the observations or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Have the third party observations been carried out correctly and successfully? Yes No (Please circle) Has the third party covered all relevant criteria in their observations? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Learner’s signature Assessor’s signature HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Assessor Observations/Demonstrations Assessor observation Tasks Observer response based on observation(direct/indirect/supplementary – please indicate ) 1. Identify how to obtain information on customer needs, expectations and satisfaction levels using both formal and informal research. This may involve obtaining information from: Customer service surveys Customer focus groups Service delivery colleagues Competitive environment and industry service trends Questioning customers. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 2. Recognise how to provide opportunities for customers and staff to give feedback on products and services. Feedback can be gained from: Discussions with customers Formal customer interviews Regular staff meetings Surveys of internal customers, external customers and staff. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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3. Recognise how to review changes in internal and external environments and integrate findings into planning for quality service.
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