First opened in 1971 now 110 restaurants in over 40

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First opened in 1971 Now – 110 restaurants in over 40 countries Rock music memorabilia Creates value in the form of good food and entertainment 3,500 + custom meals per day How does an item get on the menu? Role of the Operations Manager
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Operations Management 79-11 Business School of Central South University Global Operations Global Operations
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Operations Management 79-12 Business School of Central South University What Is Operations Management? What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs
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Operations Management 79-13 Business School of Central South University Organizing to Produce Goods and Organizing to Produce Goods and Services Services
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Operations Management 79-14 Business School of Central South University Organizing to Produce Goods and Organizing to Produce Goods and Services Services Essential functions: Marketing – generates demand Operations –creates the product Finance/accounting – tracks organizational performance, pays bills, collects money
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Operations Management 79-15 Business School of Central South University Organizational Functions Organizational Functions Marketing Gets customers Operations creates product or service Finance/Accounting Obtains funds Tracks money © 1995 Corel Corp.
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Operations Management 79-16 Business School of Central South University Sample Organization Chart Sample Organization Chart s s
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Operations Management 79-17 Business School of Central South University Functions - Bank Functions - Bank Operations Finance/ Accounting Marketing Check Clearing Teller Scheduling Transactions Processing Security Commercial Bank © 1984-1994 T/Maker Co.
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Operations Management 79-18 Business School of Central South University Functions - Airline Functions - Airline Operations Finance/ Accounting Marketing Ground Support Flight Operations Facility Maintenance Catering Airline © 1984-1994 T/Maker Co.
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Operations Management 79-19 Business School of Central South University Functions - Manufacturer Functions - Manufacturer Operations Finance/ Accounting Marketing Production Control Manufacturing Quality Control Purchasing Manufacturing
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Operations Management 79-20 Business School of Central South University Organizational Charts Organizational Charts Commercial Bank Operations Teller Scheduling Check Clearing Transactions processing Facilities design/layout Vault operations Maintenance Security Finance Investments Security Real Estate Accounting Auditing Marketing Loans Commercial Industrial Financial Personal Mortgage Trust Department
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Operations Management 79-21 Business School of Central South University Organizational Charts Organizational Charts Airline Operations Ground support equipment Maintenance Ground Operations Facility maintenance Catering Flight Operations Crew scheduling Flying Communications Dispatching Management science Finance & Accounting
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