Sample exam_Solution 2 June 2017.docx

5 process implementation in this phase the changes

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5 Process Implementation In this phase, the changes required to move from the as-is process to the to-be process are prepared and performed. Process implementation covers two aspects: organizational change management and process automation. Organizational change management refers to the set of activities required to change the way of working of all participants involved in the process. Process automation on the other hand refers to the development and deployment of IT systems (or enhanced versions of existing IT systems) that support the to-be process. 6 Process Monitoring and Controlling Once the redesigned process is running, relevant data are collected and analysed to determine how well the process is performing with respect to its performance measures and performance objectives. Bottlenecks, recurrent errors or deviations with respect to the intended behaviour are identified and corrective actions are undertaken. New issues may then arise, in the same or in other processes, requiring the cycle to be repeated on a continuous basis. Include the diagram here: Page 5 of 11
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Semester One -- Examinations, 2017 BISM7202 Information Systems for Management Question 2: Digital and Shared Economy (Total: 8 marks) a) Explain the relationship between the concepts of e-commerce and e-business. (2 marks) Electronic commerce traditionally refers to electronically mediated buying and selling. 'Electronic business' is a broader term, referring to how technology can benefit all internal business processes and interactions with third parties. This includes buy-side and sell-side e-commerce and the internal value chain. E-commerce can best be conceived of as a subset of E-business since E-commerce only relates to the transactional aspect but does not include other online offerings, such as eLearning, eEntertainment and eCommunication. b) Discuss three reasons why a company may wish to introduce e-commerce. (6 marks) The main business drivers for introducing e-commerce and e-business are opportunities for increased revenues and reducing costs, but many other benefits can be identified that improve customer service and corporate image. For example: 1) Increased revenue from new and existing customers arising from increased reach to a larger customer base and encouraging loyalty and repeat purchases among existing customers. 2) Reduced marketing, supply-chain, and administrative costs achieved through delivering services electronically. Page 6 of 11
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Semester One -- Examinations, 2017 BISM7202 Information Systems for Management 3) Improved customer satisfaction via more rapid and responsive communications with helps of advanced software. Page 7 of 11
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Semester One -- Examinations, 2017 BISM7202 Information Systems for Management Question 3: Business Analytics (Total: 13 marks) a) Name and describe three primary activities in the BI process? (3 marks) Name Description 1 Acquire data Data acquisition is the process of obtaining, cleaning, organising, relating and cataloguing source data. 2 Perform analysis BI analysis is the process of creating business intelligence. The three fundamental categories of BI analysis are reporting, data mining and BigData.
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