cognitivenormativeintellectualResponse Feedback: Correct: The affective component of an attitude contains the feelings or emotions one has about a given object or situation.Question 15 1 out of 1 points_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.Selected Answer:cognitive dissonanceAnswers: perceived stresscounterproductive work behaviorpsychological dissonancecognitive dissonanceaffective discomfortResponse Feedback: Correct: Cognitive dissonance represents the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, or emotions).Question 16 1 out of 1 points
One of the top five drivers of employee engagement for organizations in North America is pay.Selected Answer:FalseAnswers: True FalseResponse Feedback: Correct: Aon Hewitt, the global engagement consulting firm, identified from 2012 data the top five engagement drivers for organizations in North America. The organization-level factors are career opportunities, managing performance, organizational reputation, communication, and recognition. North America leaves pay out of the top five drivers.Question 17 0 out of 1 pointsAs a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick“peek” at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?Selected Answer:emotional dissonanceAnswers: job detachmentcognitive dissonanceemotional laboremotional dissonanceaffective detachmentResponse Feedback: Incorrect: Cognitive dissonance represents the psychological discomfort a person experiences when simultaneously holding two or more conflicting
cognitions (ideas, beliefs, values, or emotions).Question 18 1 out of 1 pointsElaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine’s colleagues and manager.Selected Answer:OCBAnswers: TPBCWBOCBPOSOBResponse Feedback: Correct: Exhibiting OCBs (organizational citizenship behavior) is likely to create positive impressions about you among your colleagues and manager. In turn, these impressions affect your ability to work with others, your manager’s evaluation of your performance, and ultimately your promotability.