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timelines and milestones for implementing the e-commerce strategyd.consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders).An example action plan template is provided in Appendix 2.Ensure plans adhere to organisational requirements set out in the scenario and in relevant policies and procedures.7.Develop performance indicators for operational and financial targets and amend or develop existing operational plans to include KPIs and financial targets related to e-commerce strategy. Develop a balanced scorecard for an e-commerce customer service representative including three KPIs and associated targets. Note: The current budget and operational plan for BBQfun is located in Appendix 1. A balanced scorecard template is located in Appendix 3.8.Identify at least three risks to the implementation of the operational plan and develop a contingency plan for each risk (you may use the contingency plan template provided in Appendix 4). Risks must include:1stedition version: 1Page 14 of 21
Assessment Task 1BSBMGT517 Manage operational plana.one risk due to employee underperformanceb.one risk related to management of intellectual property (IP)c.one risk due to breach of health and safety compliance responsibilities.9.Develop a proposal for resourcing to be presented for approval to the Operations General Manager. Include in your proposal:a.description of proposed implementation of resourcingb.breakdown of costsc.benefits to organisationd.a list of different approaches to developing key performance indicators e.risks to organisation by not implementing f.outline of identified risks and contingency planningg.description of sources of information used to develop proposal (use internet research on technical aspects of e-commerce and importance to retailers; use consultation, use company financial projections).10.In a third role-play, present proposal for approval by the Operations General Manager (your assessor).11.Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3 and for your own records.SpecificationsYou must:●participate in three role-plays:○consult with the Sales and Marketing Manager (your classmates)○consult with the technology consultant (your classmates)○present the resourcing proposal for approval from the Operations General Manager (your assessor). ●submit a planning portfolio, including:○a summary of the operational environment of BBQfun○action plan○performance indicators for operational and financial targets (in the new/amended operational plan)○balanced scorecard for e-commerce customer service representative1stedition version: 1Page 14 of 21
Assessment Task 1BSBMGT517 Manage operational plan○proposal for resourcing.