B providing a full medical history regardless of how

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b. Providing a full medical history regardless of how reluctant they may be to share potentially embarrassing information. c. Complying with health care directions designed to promote wellness. Purpose of Communication Answer the following questions. Listen to the Audio Clip. 4. What was the purpose for the communication between Sally and Jerry? a. Jerry was there to get bloodwork done. Sally was welcoming him and seeing why he was there. 5. How did Sally build rapport with the patient? a. She said good morning to him, and said she liked his shirt. Then after his response she asked how she could help him today. Watch the Video Clip. 6. How did Sally build rapport with the patient through verbal and non-verbal behavior? a. She smiled, looked directly at the patient, told him she was happy he was there. She asked about how his wife was. 7. What idiom did Sally use at the end of the conversation that could cause confusion during the communication process? a. She said it’s a piece of cake, meaning it would be easy for his wife to do well in the play. Barriers to Communication.
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