increase nursing staff satisfaction and ultimately patient safety and quality of care, Lisa is in the early stages of designing a patient acuity tool for making nursing patient assignments to equally distribute the acuity on the inpatient units. This PDSA initiative will help to increase nursing job satisfaction and could reduce the number of call outs as well as the number of nurses seeking opportunities elsewhere. In alignment with the AACN MSN essential #7 Interprofessional Collaboration for Improving Patient and Population Health Outcomes (American Association of Colleges of Nursing [AACN], 2011), Lisa works as an integral member of a team that includes physicians, charge nurses, social workers and housekeeping staff to facilitate appropriate and timely bed placement for patients that must be admitted to the inpatient units. She works directly with physicians to advocate for patients being placed at the most appropriate level of nursing care.
CONSULTATIVE CHANGE RECOMMENDATION 7 She advocates for patients’ access to care by initiating patient transfers to partner hospital facilities when the organization is unable to provide the necessary level of care on the weekends when certain departments are closed such as the Cardiac Cath Lab. In alignment with the AACN MSN essential #9 Masters- Level Nursing Practice (American Association of Colleges of Nursing [AACN], 2011), Lisa makes rounds on all the units within the organization to ensure the care environment is safe and adequate to provide quality care to the veterans. She frequently checks on the nursing staff to make sure they have taken breaks. She will go and speak with patients to resolve conflicts when the need arises. She plays an integral role in securing adequate staffing to supply the units with enough nurses to safely care for veterans in all care areas. When there is a need for a patient to have a safety companion with them around the clock, it is Lisa who will find staff to fill these roles. She consistently considers the needs of the organization when allocating staff resources. Her peers view her as an informal leader as she will always make herself available to listen and offer advice on topics such as higher education, job transfers, and ways to increase job satisfaction. Whatever you need to talk about, she will always be there with a listening ear. Organization’s Characteristics The Orlando VA Medical Center’s mission is, to fulfill President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s Veterans. The employees that are hired to serve the veterans at this facility must prove that they possess the ICARE qualities; which include the following quoted from the VA’s website. Integrity : Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
CONSULTATIVE CHANGE RECOMMENDATION 8 Commitment : Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
- Spring '17
- Nursing, VA Medical Center, Orlando VA Medical Center, Orlando VA Medical