Final Study Guide test #2 SP 19-2.docx

Definition of communication is the transference and

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Definition of communication is the transference and understanding of meaning functions of communication : *Control member behavior *Foster motivation for what is to be done *Allow for emotional expression *Persuade *Provide information needed to make decisions Know each component of the communication process : *The sender --initiates message *Encoding --translating thought to message *The message -- What is communicated
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*The channel --the medium the message travels through *Decoding --the receiver's action in making sense of the message *Noise --things that interfere with the message *Feedback --a return message regarding the initial communication interpersonal communication : *Oral Communication Advantages: speed and feedback Disadvantage: Distortion of the message *Written Communication Advantages: Tangible and verifiable Disadvantages: Time-consuming and lacks feedback *Nonverbal Communication Advantages: Supports other communications and provides observable expression of emotion and feelings *Disadvantage: Misperception of body language or gestures can influence receiver's interpretation of message Types of nonverbal communication : *Body movement --body movement has meaning *Intonations and Voice Emphasis -- can change the meaning of a message *Facial Expressions --can show arrogance, aggressiveness, fear, shyness, and other characteristics *Physical Distance between Sender and Receiver --spacing between people largely depends on cultural norms. communication channels : The medium selected by the sender through which the message travels to the receiver Barriers to effective communication : *Filtering *Selective Perception *Information Overload *Emotions More Barriers *Language *Silence *Communication Apprehension *Gender Differences gender differences in communication : *Status *Question *Rituals *Negotiating *Directness *Distance learning experience
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Automatic and controlled processing : Linguistic styles : Cultural Learned *Directness *Moving *pausing *Word Choice *Jokes, stores, questions, apologies *NY ese Culture context : *The importance of social context to meaning *Low-context cultures (like the US) rely on words for meaning *High-context cultures gain meaning from the whole situation Media richness model : Channel differ in their capacity to convey information. Some are rich in that they can (1) handle multiple cues simultaneously, (2) facilitate rapid feedback, and (3) be very personal. In sum, rich channels give us the chance to observe. The unconscious aspects of communication help us understand the full meaning of a message. ESSAY Both required (15 points each)
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  • Spring '14
  • JasonZhu
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