The enterprise database for your Siebel Business Applications contains some

The enterprise database for your siebel business

This preview shows page 16 - 19 out of 314 pages.

operating system you are using. The enterprise database for your Siebel Business Applications contains some built-in seed data, such as employee, position, and organization records. You can use this seed data for training or testing, or as templates for the real data that you enter. For more information about seed data, including descriptions of seed data records, see Siebel Security Guide .
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 17 3 Planning Your Siebel Assignment Manager Implementation This chapter provides guidelines for planning your Siebel Assignment Manager deployment and scenarios for various types of implementation. It includes the following topics: “Guidelines for Planning Your Siebel Assignment Manager Implementation” on page 17 “Planning Your Siebel Assignment Manager Deployment” on page 18 “Guidelines for Creating Assignment Rules” on page 18 “Planning Optimal Assignment Rules” on page 19 “Scenarios for Using Siebel Assignment Manager” on page 21 Guidelines for Planning Your Siebel Assignment Manager Implementation This topic provides high-level guidelines for planning your Siebel Assignment Manager implementation. Your business or functional teams should verify and confirm the requirements before assignment administrators begin planning assignment rule creation. The requirements include: Ensure all the current business requirements and data routing (by way of Assignment Manager) is captured for the deployment. When applicable, define strategies to leverage the existing implementation when additional organizations decide to use Assignment Manager in the future. For example, your current deployment may only include telesales, marketing, and customer care users, but in the future you may want to include other users, such as those for quality assurance, email response, and so on. Identify the business requirements and map those requirements to Assignment Manager features, such as assignment rule groups, rule sequencing, exclusivity, scoring, multitiered assignment, workload distribution, dynamic candidates, delegated assignment, and so on. Map Assignment Manager deployment modes. For example, your deployment mapping might include assigning service requests interactively, assigning opportunities dynamically, assigning accounts and assets using batch mode, assigning contacts using batch contact denormalization, and so on. Assignment administrators should develop operational plans based on business requirements and frequency of assignment using Assignment Manager features, such as load splitter configuration, reporting mode, and so on.
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Planning Your Siebel Assignment Manager Implementation Planning Your Siebel Assignment Manager Deployment 18 Planning Your Siebel Assignment Manager Deployment This topic provides a high-level overview for planning your Siebel Assignment Manager deployment.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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