statements about the employees performance Providing employees with any

Statements about the employees performance providing

This preview shows page 122 - 125 out of 137 pages.

statements about the employee’s performance Providing employees with any relevant documents so that they are able to prepare and think about any points that they want to make Acting in accordance with confidentiality protocols Other relevant comments/evidence: HA_SITXMGT001_Learner Workbook V2.1_7/09/2018
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P a g e | 122 14. Proactively share information, knowledge and experiences with team members Learners should be aware of the wealth of information that can be shared with their team members. They should be aware that levels of engagement and commitment are likely to increase if there is a positive stream of communication with employees. The sharing of information is also likely to have a positive effect on productivity and efficiency. It is important to involve all of the employees and consider the types of details that they require. Learners should ensure that information is accessible and that it is shared in a timely manner. The following types of communication may be used: Faxes Social media Newsletters Email Telephone Bulletins Intranet systems Face-to-face discussions Forums Learners should also recognise the importance of sharing knowledge and experience for organisational progression. They should take the opportunity to share the details of customer preferences, effective sales techniques, and efficient working practices. Knowledge and experience may be shared in the following ways: Mentoring Publishing Training Acting as a resource Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT001_Learner Workbook V2.1_7/09/2018
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P a g e | 123 15. Challenge and test ideas within the team in a positive and collaborative way Team meetings should be arranged for the discussion of ideas. Employees should be actively encouraged to discuss and raise questions about the validity of such ideas. Criticism and ridicule should be avoided. It should be possible to evaluate the pros and cons associated with any ideas that are contributed during team meetings. Criteria should be applied according to the relative importance of the pros and cons. The learners should then carry out an analysis and give weighted scores to indicate which ideas should be implemented. The A/B testing method may be used for the evaluation of two or more ideas that are generated by your team members. It will be necessary to identify the ideas that should be tested and the variables which may have an impact on results. Learners should also consider the outcomes that they are hoping to achieve as a result of implementation. Some ideas may seem to offer significant benefits for the business. However, it would be advisable to carry out a feasibility test to ensure that such ideas can be implemented and that they are as advantageous as first believed. The Telos model may be used as guidance during the feasibility study.
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