The results indicated that all nationalities were

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The results indicated that all nationalities were satisfied with the ‘location’ of the financial exchange firm with a composite of 3.91. Whilst all the customers are satisfied, Bangladeshis had the highest overall mean of 3.98 and interpreted as satisfied. Subsequently, Indians and Arabs had an overall mean of 3.95 followed by the Philippines with 3.92. Pakistanis had the least overall mean of 3.75. Further, the results were measured through indicators as categories that measured satisfaction on ‘Location’ among the nationalities. Bangladeshis had the highest overall mean of 3.98 with an exposition as satisfied with indicators ‘Happy of the location of UAE Exchange Houses because they cars or taxis can park anywhere and anytime’had the highest mean of 4.10 with an exposition as satisfied in the category and ‘Happy of the location of UAE because they are near to my place’ had the lowest mean of 3.80 with an exposition as satisfied. Capello, (2014) elaborated on amongst the earliest model of Von Thünen (1826), which explained industrial location. As per the model the supply of commercial tasks are more effective when the conduct of business is somewhere near the center (market). 25
Pursued by Pakistani’s who had the least overall mean of 3.75 interpreted as satisfied with indicators ‘Overall, happy of the location of UAE Exchange houses’ had the highest mean of 3.92 interpreted as satisfied in the category and ‘Happy of the location of UAE Exchange Houses because they cars or taxis can park anywhere and anytime’ had the lowest mean off 3.53 interpreted as satisfied in the category. (Reilly, 1929, 1931) described the spatial interaction theory, which assumed the possibility of customers making a transaction for a product at a specific store, focusing significantly more on where the transaction occurred rather than the transaction itself. Table 8 further represented the results of customer satisfaction of indicators ‘Compared to the service provided by the other exchange houses, most satisfied with the services provided by the UAE Exchange houses’ and ‘Recommend all the service of the UAE Exchange houses to my friends and relatives’ when grouped by Nationality. Additionally, the results indicated that all the nationalities were satisfied with the services and would recommend the services to others with a composite of 4.03. The Philippines were recorded to have the highest overall mean of 4.19 with an exposition as satisfied. Arabs had an overall mean of 4.13 with an exposition of satisfied. Followed by, Indians and Pakistani had an overall mean of 4.03 interpreted as satisfied. Bangladeshi had the lowest overall mean of 3.80 with an exposition as satisfied. TABLE 9 Level of Customers Satisfaction in terms of ‘Remittance Transfer’ services When grouped by Gender Indicators Male Female Composite u Int u Int u Int Happy with the remittance transfer service because it is prompt and is free of errors 3.99 S 3.81 3.90 S Happy with the remittance transfer service because the requirements to avail of it are easy to comply 4.01

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