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The results indicated that all nationalities were satisfied with the‘location’ of the financial exchange firm with a composite of 3.91. Whilst all thecustomers are satisfied, Bangladeshis had the highest overall mean of 3.98and interpreted as satisfied. Subsequently, Indians and Arabs had an overallmean of 3.95 followed by the Philippines with 3.92. Pakistanis had the leastoverall mean of 3.75.Further, the results were measured through indicators as categoriesthat measured satisfaction on ‘Location’ among the nationalities.Bangladeshis had the highest overall mean of 3.98 with an expositionas satisfied with indicators ‘Happy of the location of UAE Exchange Housesbecause they cars or taxis can park anywhere and anytime’had the highestmean of 4.10 with an exposition as satisfied in the category and ‘Happy of thelocation of UAE because they are near to my place’ had the lowest mean of3.80 with an exposition as satisfied. Capello, (2014) elaborated on amongstthe earliest model of Von Thünen (1826), which explained industrial location.As per the model the supply of commercial tasks are more effective when theconduct of business is somewhere near the center (market).25
Pursued by Pakistani’s who had the least overall mean of 3.75interpreted as satisfied with indicators ‘Overall, happy of the location of UAEExchange houses’ had the highest mean of 3.92 interpreted as satisfied in thecategory and ‘Happy of the location of UAE Exchange Houses because theycars or taxis can park anywhere and anytime’ had the lowest mean off 3.53interpreted as satisfied in the category. (Reilly, 1929, 1931) described thespatial interaction theory, which assumed the possibility of customers makinga transaction for a product at a specific store, focusing significantly more onwhere the transaction occurred rather than the transaction itself. Table 8 further represented the results of customer satisfaction ofindicators ‘Compared to the service provided by the other exchange houses,most satisfied with the services provided by the UAE Exchange houses’ and‘Recommend all the service of the UAE Exchange houses to my friends andrelatives’ when grouped by Nationality.Additionally, the results indicated that all the nationalities weresatisfied with the services and would recommend the services to others with acomposite of 4.03. The Philippines were recorded to have the highest overallmean of 4.19 with an exposition as satisfied. Arabs had an overall mean of4.13 with an exposition of satisfied. Followed by, Indians and Pakistani had anoverall mean of 4.03 interpreted as satisfied. Bangladeshi had the lowestoverall mean of 3.80 with an exposition as satisfied.TABLE 9Level of Customers Satisfaction in terms of ‘Remittance Transfer’services When grouped by GenderIndicatorsMaleFemaleCompositeuIntuIntuIntHappy with the remittance transfer service becauseit is prompt and is free of errors3.99S3.813.90SHappy with the remittance transfer service becausethe requirements to avail of it are easy to comply4.01