Ambience results showsthat of respondents believe

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Ambience: Results showsthat [36+10=46 (60 %)] 60% of respondents believe that ambience is an important factor especially for those who still believe in visiting the branch for doing transactions. On the contrary, there are 31 (40%) respondents do not consider ambience as an important factor.
8 Awareness and Acceptance by Customer: Result showsthat [34+5= 39(51%)] 51% of respondents believe awareness is required to accept automation in banking services. On the contrary, there are 38 (49%) respondents who do not consider awareness and acceptance much relevant. Security and Privacy: Results showsthat [37+18=55 (71 %)] 71% of respondents believe security and privacy is an important factor in automation services. On the contrary, there are 22 (29%) respondents do not find this important. Trust: Results shows that [34+23=57 (74 %)] 74% of respondents believe that trust is an important factor in automation. On the contrary, there are 20 (26%) respondents did not find it to be avery important factor. Feasibility: Results shows that [42+12=54 (70%)] 70% of respondents believe that feasibility is an important factor in automation, which makes banking easy and convenient. On the contrary, there are 23 (30%) respondents did not find it much important . Attitude of Employees: Results shows that [40+7=47(61%) 61% of respondents believe that attitude of employees is important factor in automation. On the contrary, there are 30 (39%) respondents, who did not find this criterion much important . Customer support and care: Results shows that[36+8=44(57%)]57% of respondents believe that customer support is an important factor in automation. On the contrary, there are 33 (43%) respondents did not find it much important. Response Time: Results shows that [35+10=45 (58%)]58% of respondents believe that Response time is a very important factor in automation. On the contrary, there are 32 (42%) respondents did not find it much important. Cost of Services: Results shows that [37+3=40(52%)] 52% of respondents believe that cost is an important factor in automation. On the contrary, there are 37(48%) respondents did not find it much important . Accessible location: Results shows that [31+17=48 (62%)] 62% of respondents believe that location plays an important role in automation services. On the contrary, there are 29 (38%) respondents did not find it much important .
9 Encouragement for automated services: Results shows that [39+06=45 (58 %)] 58% of the respondents believe that Encouragement for automated services is an important factor in automation but there are 32 (42%) respondents did not find it much important. 4. Following figures classifies the Experience of respondents on post automation over traditional Banking (Fig.1) Excellent good Average Poor Extremely Poor 0 5 10 15 20 25 30 35 40 45 Post Automation Experience Source: Primary Data The above figure (1) shows how respondents are finding the automation services in banks, only 8 % of respondents are not much comfortable.
10 5. Following figure classifies the respondents perception on Traditional banking Vs. Automation in banking (Fig.2) Response 0 10 20 30 40 50 60 70 80 90 100 Traditional Banking Banking with Automation Traditional Banking

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