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Learning Guide Unit 3.docx

Now class pick an organization and examine key

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tasks, and organized all the tasks so they could be streamlined by fewer people. Now class, Pick an organization and examine key principles about Learning Organizations, a contemporary management practice? why is this important to know? 73 words Permalink | Show parent | Reply
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Re: Learning Guide Unit 3 by Timothy Morris - Wednesday, 26 September 2018, 1:14 AM One of the jobs I worked while earning my TEFL certification was in call center technical support. It wasn't the most glamorous job, but it paid the bills. During training, we were taught a formula for customer service: first, listen to the customer complaint, no matter how long-winded. That wasn't my favorite part. Next, we were to repeat to the customer a summary of what they were claiming was the issue. Once the customer confirmed that we understood what they perceived to be the issue, we began going through a checklist of potential issues based on the problem. While they didn't teach it as such, this falls under tried and true methods of conflict resolution. ( ) I've used this technique not just in my professional life, but in my personal life as well and it proves to be effective every time. I think the reason it has always helped me reach the optimal solution is that by waiting to reply until you've heard everything and then repeating what you feel the other person thinks is the issue you begin troubleshooting the correct problem. 197 words Permalink | Show parent | Reply Re: Learning Guide Unit 3 by Robert Held - Wednesday, 26 September 2018, 1:03 PM One of the first jobs I had was working at UPS. I was a package handler. My job was to unload packages off the truck or load packages onto the truck. There were a number of ways the organization used measuring processes to determine the optimal output. For example, they would try to measure how much work we were actually doing. Unloading a truck you basically would have to put the packages onto the conveyer belt. Outside the truck each package would get scanned so they could figure out how much work we were doing. They also would know how much volume was in each truck. They would monitor and measure how much we were getting through in each truck. They mostly monitored and recorded people when they were starting off to make sure they would be able to handle the job. As you kept on working there they wouldn't record it as much but they would still try to motivate you to work hard. It helped because they laid out a goal that you should be able to hit. Some people liked the challenge and it motivated them. It also made sure that people would keep up with a pretty good pace during their shift.
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206 words Permalink | Show parent | Reply Re: Learning Guide Unit 3 by Salmane Salih - Wednesday, 26 September 2018, 9:51 PM When I was working in delivering spice in our family business, I was seeing how much time it would take at each shelf to organize it at each store, this is to see how many stores can be done in one day. I had some elements that need to be taken into consideration, the number of boxes delivered, the location of the store, and the time I left to make the delivery. At first when I started this I was getting 6 stores done
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  • Spring '18
  • Frederick Taylor, Donna Mills, OSWC Advisor

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