When these individuals from different units and organizational levels

When these individuals from different units and

This preview shows page 33 - 36 out of 36 pages.

When these individuals from different units and organizational levels communicate, it is diagonal communication. 33
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While formal communications are important for organizational efficiency, informal communication has a profound impact on the effectiveness of the organization. Communication occurs between friends who may be in different departments and on different levels in the organization. The most significant information communication occurs through the grapevine that is separate form management's formal, official communication channels. Information passed along the grapevine may relate to the job or it may be gossip and rumor. The accuracy of grapevine information can be of great concern to managers. 34
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Nonverbal communication is embedded in most forms of communication and send messages out through hand movements, head nodding, tone of voice or written word. These indirect forms of communication can be more informative than the direct message being transmitted. It is important to be aware of one’s own nonverbal communication style in order to ensure sending the intended message. 35
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Without effective communication, the activities and overall productivity of projects, groups, teams, and individuals will be diminished. Communication is an important area for a firm to address at all levels of management. One of the major issues of effective communication is in obtaining feedback. If feedback is not provided, then communication will be ineffective and can drag down overall performance. Managers should always encourage feedback, including concerns and challenges about issues. This will allow the organization to identify strengths and weaknesses and make adjustments when needed. Strong feedback mechanisms help to empower employees as they feel that their voices are being heard. Interruptions can be a serious threat to effective communication. Various activities can interrupt the message. For example, interjecting a remark can create discontinuance in the communication process or disrupt the uniformity of the message. Strong and effective communication channels are a requirement for companies to distribute information to different levels of the company. Businesses have several channels for communication, including face-to-face, e-mail, phone, and written communication (for example, memos). Each channel has advantages and disadvantages, and some are more appropriate to use than others. It is important that employees use e-mail correctly. It is quite easy to send the wrong email to the wrong person, and messages sent over e-mail can be misinterpreted. It is therefore important for companies to communicate their e-mail policies throughout the organization. 36
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  • Spring '14
  • BernardE.Imhoff

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