Knowledge Criteria – also known as the team’s mental model, is the collective knowledge of the team, by which the combined competencies and capabilities perform to attain goals. Shared mental models allow team members to have common expectations and agreed-on courses of action, improve information processing and decision making, and facilitate problem solving. (Hitt, Colella, Miller, 2011). Affective criteria - Affective criteria address the question of whether team members have a fulfilling and satisfying team experience.39 One important affective criterion is the team’s affective tone, or the general emotional state of the team.40 It is important that the team, as a whole, have a positive, happy outlook on their work. Unfortunately, it is easy for even one member to contaminate the mood of a team.41 The team’s emotional tone influences the way it communicates as well as its cohesion, as discussed later. Outcome criteria - One outcome criterion is the acceptability of team outputs to those who depend on the team, whether inside or outside of the organization.42 This criterion is often expressed in terms of the quantity and/or quality of the team’s output. Outcome - Team Viability for the Future Another important outcome criterion is team viability—that is, the ability of the team to remain functioning as long as needed.4
CONTINUED From an efficiency standpoint, management of teams is key. A team has processes, and those processes are the behaviors and activities that influence performance. (Hitt, Colella, Miller, (2011). The three processes that we will focus on in this presentation are: Cohesion – referring to the attraction the members have towards the team Conflict – referring to the discord of activities, beliefs and behaviors between team members Communication – referring to how information, updates and project status is conveyed
ORGANIZATIONAL COMMUNICATION • Face-to-Face • Email • Telephone • Video Conferencing • Meetings • Training • Presentations • Memos
HOW ORGANIZATIONAL COMMUNICATION
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- Spring '16
- Organizational studies and human resource management, • Hitt