Secondly interviewing past and current employees allows for the employee to

Secondly interviewing past and current employees

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Secondly, interviewing past and current employees allows for the employee to express their opinion on what competencies may be required to fulfill the position. Lastly, through the use of questionnaires, a company is able to efficiently gather multiple opinions from varying sources about the requirements for the job. A simple questionnaire can ask the candidate to decide whether the statements listed are an accurate or inaccurate description of the behaviors they need to perform their job. Customer Service Manager Competencies Competencies required for the position of Customer Service Manager at Walmart are: Accounting- Practice throughout accounting procedures that follows company policies and generally accepted accounting principles. Following cash management guidelines, laws and regulations is critical to the organization’s success. Leadership- The ability manage associates in multiple areas of the front end. Encourage other associates to manage shrink, clean areas and teaches policies and procedures. Being able to step up and be a leader is crucial in order to fulfill any management position.
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Customer Service Manager Job Analysis 2 Customer Centered- Use information and feedback to determine customer expectations to exceed them. In an organization who focuses on their customers, it is important that a Customer Service Manager is able to make the customer their number one priority.
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  • Spring '16
  • Anne Hintz-Klein
  • Customer Service Manager Job Analysis

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