Plan for Implementation of Strategy The presence of the patient perspective in the new co-worker orientation is integral in emphasizing the need for a patient centered culture and to educate the healthcare staff on what that means to the patient base. It is at this point that the healthcare worker can begin to understand what it means to give individual care. According to Flynn (2016), caring “encompasses many qualities such as compassion, kindness, thoughtfulness, gentleness, consideration, concern, empathy, sympathy and love.” By allowing a patient presence in orientation, these attributes can be more easily conveyed. Julie Hopkins, BSN/RN, will be the team leader. Her primary role will be to research the benefits of having a patient presence in an orientation process and developing a strategy to implement this role. Soraya Humphries is the new co-worker orientation coordinator. She will work with Julie on researching the benefits and will be critical in helping to develop the strategy for implementation, since she coordinates this class for new employees. Sister Anita De Salvo is the nun of the facility and represents the founders’ interest. She is the expert of the history of the healthcare system and acts as the “face” of Mercy, as she is well known to the public. She will act as the liaison to senior leadership from the committee and will be an integral part in coercing buy-in from the senior team. Holly Oliver is the volunteer coordinator for the healthcare system. Her knowledge of the volunteers on a personal level will be imperative in successfully recruiting and training the volunteer personnel in being a positive role model in the orientation process for new co-workers. She and Sister Anita will act as recruiting liaisons to the public and Holly will oversee scheduling the volunteers to speak. John Roller, Director of Human Resources, will be
Organizational Leadership 17 in charge of reviewing current policy regarding volunteer roles and recommending changes to current policies or authoring new ones to govern the patient advocate process. After the committee is educated on the need for the patient presence in orientation, they will work to plan a recruitment effort to entice patient volunteers so that a pool is available to always have the presence in the orientation classes. The team will support John in recommendations for policy. After it is written, Sister Anita will present the plan to senior leadership, along with the policy, for final approval. Upon approval, Holly will provide Soraya with a list of scheduled volunteers and Soraya will structure the time frame for them to speak. Every month, after implementation, for an undetermined time, the team will meet and review the impact the strategy is making on patient satisfaction scores and evaluation scores of the new employee orientation. These findings will be communicated to hospital staff and leadership.
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- Spring '16
- Health care provider