Customer loyalty retention and market share gain are

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customer loyalty, retention and market share gain are best optimized through a clear focus on the needs of current and potential customers.” Leadership & Constancy of Purpose: “The behavior of an organization‟ s leaders creates a clarity and unity of purpose within the organization and an environment in which the organization and its people c an excel.” Management by Processes & Facts: “Organizations perform more effectively when all inter - related activities are understood and systematically managed and decisions concerning current operations are planned. Improvements are made using reliable information that includes stakeholder perceptions.” People Development & Involvement : “The full potential of an organization‟ s people is best released through shared values and a culture of trust and empowerment, which encourages the involvement of everyone. Continuous Learning, Innovation & Improvement: “Organizational performance is maximized when it is based on the management and sharing of knowledge within a culture of continuous learning, innovation and improvement.” Partnership Development: “An organ ization works more effectively when it has mutually beneficial relationships, built on trust, sharing of knowledge and integration with its Partners.” Corporate Social Responsibility: “The long -term interest of the organization and its people are best served by adopting an ethical approach and exceeding the expectations and regulations of the community at large.” Other organizational quality and excellence initiatives, such as Six Sigma and Balanced Score Card also provide a way of discussing the goals for an organization, deciding how to achieve those goals, and measuring whether they have been achieved.
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