regular diet tray for dinner, and due to his mental state, unknowingly ate food that conflicts with his beliefs. When the mistake was discovered, the nursing staff attempted to cover up the error from the family. The patient's daughter inadvertently learned of the mistake when a dietary employee apologized for the mix-up. To make matters worse, the primary nurse essentially insulted the family’s religion by her
Organizational Systems and Quality LeadershipSharon BakerC489March 28, 2019statement of "half a pork cutlet never killed anybody". As the nursing shift supervisor, I would first address the complaint with the nursing supervisor who instructed the staff nurse not to inform the family. Secondly, I would bring this concern to the hospital's education team. I take major issue with the idea that a nursing supervisor would encourage such unethical behavior. It is my hope that by informing the education team, they would determine the ethical severity of the matter. To reduce further occurrence, an improvement plan should be organized to include all staff involved in the incidence, including the physician, and the hospital's chaplain, and someone from the education team. The importance of including the chaplain is to have someone who is versed in the field and can offer specific, factual information on the subject. The chaplain could educate the nursing staff on why this error is considered a major problem for someone in the Jewish faith. By including the staff involved in this patient's care, is the best way to pinpoint when, where, and why the deficiency occurred. After addressing the matter with the staff involved, the goal would be to organize a lesson plan to roll out to the entire staff. The lesson plan would be a two-part education module that would include cultural awareness and accountability.
Organizational Systems and Quality LeadershipSharon BakerC489March 28, 2019Works CitedNational Database of Nursing Quality Indicators (NDNQI), “Nursing Quality”, Press Ganey, 2019, .
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