In service phase, products are sold and delivered, used, maintained, and eventually disposed of. Important processes are idea-to-launch and different types of order processes. SLIDE 6 Domain-Specific Process-Aware Information Systems
Exercise 9.1. The PAISs mentioned above (ERP, CRM, SCM, PLM, ECM) form a specific category in the market for enterprise software. Enterprise software covers not only PAISs, but also database systems, middleware, office software, and analytical software, which are not directly process-aware. The market for enterprise software is huge. According to a Gartner Report from 2017, it is estimated with a sales volume of almost $ 400 billion (more than e 340 billion). Conduct an Internet search to find the Top 5 vendors of (a) enterprise software in general and (b) ERP systems specifically.Exercise 9.1: Process-Aware Information Systems SLIDE 7
SLIDE 8 Business Process Management Systems
Ad hoc workflow systems: Allow on-the-fly process definitions that can be created and modified. Possible to adapt the process during execution. On the technical level, these systems Private process definition for each case Two major requirements to success: end users are aware of the processes in which they operate. Users have sophisticated tools and capability to model. SLIDE 9 Business Process Management Systems (cont.)
Production workflow systems: Most prominent type of BPMS. Work is routed strictly on basis of process models. Operational data typically handled by complementary DBMS. Not allowed to deviate from process logic. Two types: Administrative BPMSs used in settings where work is performed by people; Transaction processing BPMSs support processes that are automated. SLIDE 10 Business Process Management Systems (cont.)
Case management systems: Also adaptive case management system (ACM) Supports processes that are neither tightly nor completely specified. Case management system is fully aware of data belonging to case Able to inform end users about status and history, and steps to continue with. SLIDE 11 Business Process Management Systems (cont.)
SLIDE 12 Spectrum of Business Process Management Systems (BPMS)
SLIDE 13 Architecture of a BPMS
SLIDE 14 Process Modeling Tool of Bonita
SLIDE 15 Worklist Handler of Camunda
SLIDE 16 Monitoring Tool of Perceptive
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- Fall '19
- Business process modeling, Process-Aware Information Systems, Process-Aware Information Systems