Targets set up kpis set up monitoring and measurement

This preview shows page 16 - 19 out of 23 pages.

targetsSet up KPIsSet up monitoring and measurement system likemeeting notes, financial reports, or by surveys,interviews etc.30 January2018All teamManagersMaterialse.Dates for monitoring activitiesTracks the operational work quarterly01 April 2018OperationsGeneralManagerf.Resources for monitoringResources trackerMonthlyinventoryOperationsGeneralManagerg.Progress reporting at the end of each quarter to theOperations General ManagerRegular meeting with the team about performancereport/feedback01 April 2018All teamManagersh.Regular performance management of online staff andlodgement of records with the HR ManagerRegular appraisal01 April 2018OperationsGeneralManager & HRManager
Assessment Task 2BSBMGT517 Manage operational planAppendix 3: Performance management plan templatesition:rsManager:Riz Mehra- CFOReview period:Quarterlye from operationalKey result areaIndicator of success/performanceBy whenStatustaff membersQuality of online sales and serviceSpeed of service (online)Error mistake need to be 1% ratherthan 10% at the currentlyDecrease the time completion from20 minutes to be under 10 minutes4-8 weeks2-3 monthsAt theeach qsatisfactionFinancialAchieve the sales target should be$30,000 rather than $20,000 at thecurrent6 monthsAt theeach qry requirementProfessional developmentRequire staff need to do 2hours ofsale training per month6 monthsAt theeach qith customersQuality of sales and serviceCompletion of market research3 monthssales revenueQuality of sales and serviceRevenue target6 monthss comments:Signature:Date: 01/06/2014ber’s comments:adapt to the new goalSignature:Date: 01/06/2018© 2015 Innovation and Business Industry Skills Council Ltd / Modified July 2015 1stedition version: 2Page 17 of 23
Assessment Task 2BSBMGT517 Manage operational planAppendix 4: Coaching plan templateEmployee: Lee WaltersCoach/Manager: Violeta HoyosDate of session:01/10/2018QuestionsGoalWhat would you like to accomplish?What result are you trying to achieve?What do you want to change?What would you like to happen with the process?RealityHow is this change affecting your work?If things changed do we need to revisit how we planned to approachthis?Why haven’t you reached that goal already?What do you think is stopping you?What have you already tried?What could you do better?OptionsWhat other options have you considered for how we might handlethis?What are the alternatives?How else could we approach this? What risks are involved?What are the possible risks involved in these other options?What constraints exist?Who else might be able to help?WillHow will you take this forward?How are you going to achieve this?What obstacles could prevent this happening?When are you going to start?What do you need from me/others to help you achieve this?What support do you need to get that done?

Upload your study docs or become a

Course Hero member to access this document

Upload your study docs or become a

Course Hero member to access this document

End of preview. Want to read all 23 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
One
Professor
N/A
Tags
Management, Human Resource Management, Business Industry Skills Council Ltd

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture