Targets set up kpis set up monitoring and measurement

targets
• Set up KPIs
• Set up monitoring and measurement system like
meeting notes, financial reports, or by surveys,
interviews etc.
30 January
2018
All team
Managers
Materials
e. Dates for monitoring activities
• Tracks the operational work quarterly
01 April 2018 Operations
General
Manager
f. Resources for monitoring
• Resources tracker
Monthly
inventory
Operations
General
Manager
g. Progress reporting at the end of each quarter to the
Operations General Manager
• Regular meeting with the team about performance
report/feedback
01 April 2018 All team
Managers
h. Regular performance management of online staff and
lodgement of records with the HR Manager
• Regular appraisal
01 April 2018 Operations
General
Manager & HR
Manager

Assessment Task 2 BSBMGT517 Manage operational plan
Appendix 3: Performance management plan template
sition:
rs
Manager:
Riz Mehra- CFO
Review period:
Quarterly
e from operational Key result area Indicator of success/
performance
By when Status
taff members Quality of online sales and service
Speed of service (online)
Error mistake need to be 1% rather
than 10% at the currently
Decrease the time completion from
20 minutes to be under 10 minutes
4-8 weeks
2-3 months
At the
each q
satisfaction Financial Achieve the sales target should be
$30,000 rather than $20,000 at the
current
6 months At the
each q
ry requirement
Professional development Require staff need to do 2hours of
sale training per month
6 months At the
each q
ith customers Quality of sales and service Completion of market research 3 months
sales revenue Quality of sales and service Revenue target 6 months
s comments: Signature:
Date: 01/06/2014
ber’s comments:
adapt to the new goal
Signature:
Date: 01/06/2018
© 2015 Innovation and Business Industry Skills Council Ltd / Modified July 2015 1
st
edition version: 2
Page 17 of 23

Assessment Task 2 BSBMGT517 Manage operational plan
Appendix 4: Coaching plan template
Employee: Lee Walters
Coach/Manager: Violeta Hoyos
Date of session:01/10/2018
Questions
Goal
What would you like to accomplish?
What result are you trying to achieve?
What do you want to change?
What would you like to happen with the process?
Reality
How is this change affecting your work?
If things changed do we need to revisit how we planned to approach
this?
Why haven’t you reached that goal already?
What do you think is stopping you?
What have you already tried?
What could you do better?
Options
What other options have you considered for how we might handle
this?
What are the alternatives?
How else could we approach this? What risks are involved?
What are the possible risks involved in these other options?
What constraints exist?
Who else might be able to help?
Will
How will you take this forward?
How are you going to achieve this?
What obstacles could prevent this happening?
When are you going to start?
What do you need from me/others to help you achieve this?
What support do you need to get that done?