Ryan’s Steakhouse, my place of employment, has been my continual case study while analyzing the concepts of this class. The corporation has filed bankruptcy four times over its history and is currently facing several lawsuits. However, it is obvious that the organization is a true example of the definition of insanity, “doing the same thing over and over, yet expecting different result”. The managers focus on issues that may cut costs, such as running the restaurant on a skeleton crew, but ultimately fail to realize that this affects the service the customers receive, thus affecting their bottom line. According to Brown (2011), “changing the way members interact means redesigning not just the formal structures of the organization, but also the hard-to-see patterns of interaction between people and processes” (p. 376). Just as with Ryan’s, every organization’s future will depend on its ability to be flexible, teachable, and develop employees that share the same vision, character, beliefs, and values. Organizations whether bureaucratic or self-managed teams, will always be made up of individuals. Therefore, it is important to realize the impact that individuals play in organizational development. Building successful organizational change must begin by looking at the role of every individual that encounters the organization. Evolution takes time and so does change. 3
BUILDING SUCCESSFUL CHANGE Thus, it is important for organizations to surround themselves with individuals who are willing to be flexible, teachable, and have passion in order to develop teams that are flexible, teachable, and passionate. Then ultimately, the organization will be flexible, teachable, and passionate for its mission. Organizational change cannot occur without first changing those within it.
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- Spring '17