Course Hero Logo

Abilities ch objective nbsp4 difficulty nbspmoderate

Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e.g., in search results, to enrich docs, and more. This preview shows page 56 - 58 out of 58 pages.

AbilitiesCh. Objective:  4Difficulty:  ModerateClassification:  Conceptual82) Explain the concept of the "glass ceiling" in workplaces. Whatpractices have aided in the creation of the "glass ceiling"?Answer:  Research has suggested that women are more likely than men tostart out in entry-level positions, even though they have the same educationalqualifications as men. In the 1980s, the term glass ceiling was first used in a WallStreet Journal article to refer to the invisible barrier that separates women andminorities from top management positions. The idea of a "ceiling" meansthat there is something blocking upward movement and the idea of"glass" is that whatever's blocking the way isn't immediatelyapparent.Research on the glass ceiling has looked at identifying the organizationalpractices and interpersonal biases that have blocked women's advancement.Findings from those studies have ranged from lack of mentoring, sex stereotyping,views that associate masculine traits with leader effectiveness, and bosses'perceptions of family–work conflict.
Page Ref: 116Learning Outcome:  Discuss different ways managers work with andpromote diversity in organizationsAACSB:  Multicultural and Diversity Understanding; CommunicationAbilitiesCh. Objective:  4Difficulty:  ModerateClassification:  Conceptual83) Give a brief description of diversity skills training in workplaces.Answer:  Our human nature is to not accept or approach anythingthat's different from us. But it doesn't make discrimination of any type orform acceptable. And we live and work in a multicultural context. So the challenge fororganizations is to find ways for employees to be effective in dealing with others whoaren't like them. That's where diversity skills training, specialized trainingto educate employees about the importance of diversity and teach them skills forworking in a diverse workplace, comes in.Most diversity skills training programs start with diversity awareness training.During this type of training, employees are made aware of the assumptions and biasesthey may have. Once we recognize that, we can look at increasing our sensitivity andopenness to those who are different from us. Sounds simple, but it's not. But ifpeople can be taught to recognize that they're prejudging people and toconsciously address that behavior, then the diversity awareness training has beensuccessful. Then, the next step is diversity skills training, in which people learnspecific skills on how to communicate and work effectively in a diverse workenvironment.Page Ref: 118-119Learning Outcome:  Discuss different ways managers work with andpromote diversity in organizationsAACSB:  Multicultural and Diversity Understanding; CommunicationAbilitiesCh. Objective:  5Difficulty:  ModerateClassification:  Conceptual
13
End of preview. Want to read all 58 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
Spring
Professor
kotler
Tags
World population, AACSB

Newly uploaded documents

Show More

Newly uploaded documents

Show More

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture