Sample exam_Solution 2 June 2017.docx

A traditional systems life cycle b prototyping c end

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a) Traditional systems life cycle b) Prototyping c) End-user development d) Agile information system development 8) The way to identify business processes is to conduct a(n)… a) feasibility study. b) data-flow study. c) workflow analysis. d) integration analysis. 9) A hotel reservation system, a payroll system, and an employee recordkeeping system are examples of a ____________ a) Management information system. b) Decision support system. c) Executive support system. d) Transaction processing system. 10) Which of the following systems provide managers with reports and, often, online access to the organization’s current performance and historical records? a) Management information systems b) Decision support systems c) Executive support systems d) Transaction processing systems Page 3 of 11
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Semester One -- Examinations, 2017 BISM7202 Information Systems for Management PART B – (Total Marks: 40) This section contains FOUR (4) short answer questions. Answer all FOUR (4) questions in empty spaces below each question. DO NOT WRITE outside the provided space. Anything written outside this space will be ignored in marking this examination. Question 1: Business Process Management (Total: 13 marks) a) Define the term ‘business process’. (1 mark) Alternative 1: A business process is a collection of inter-related events, activities and decision points that involve a number of actors and objects, and that collectively lead to an outcome that is of value to at least one customer. Alternative 2: Logically related set of tasks that define how specific business tasks are performed. b) Name and explain the six stages in the Business Process Management [BPM] lifecycle. Support your explanation with a diagram that illustrates the BPM lifecycle. (12 marks) Lifecycle Stage Explanation 1 Process Identification In this phase, a business problem is posed, processes relevant to the problem being addressed are identified, delimited and related to each other. The outcome of process identification is a new or updated process architecture that provides an overall view of the processes in an organization and their relationships. 2 Process Discovery The current state of each of the relevant processes is documented, typically in the form of one or several as-is process models. 3 Process Analysis In this phase, issues associated to the as-is process are identified, documented and whenever possible quantified using performance measures. The output of this phase is a structured collection of issues. These issues are typically prioritized in terms of their impact, and sometimes also in terms of the estimated effort required to resolve them. Page 4 of 11
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Semester One -- Examinations, 2017 BISM7202 Information Systems for Management 4 Process Redesign The goal of this phase is to identify changes to the process that would help to address the issues identified in the previous phase and allow the organization to meet its performance objectives. To this end, multiple change options are analysed and compared in terms of the chosen performance measures. This entails that process redesign and process analysis go hand-in-hand: As new change options are proposed, they are analysed using process analysis techniques. Eventually, the most promising change options are combined, leading to a redesigned process. The output of this phase is typically a to-be process model, which serves as a basis for the next phase.
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