In addition to producing resources, these members will also be the final approval for initiatives, ensuring that projects meet legal, ethical, and corporate standards. Cultural Diversity Las Vegas is one of the most diverse cities in the United States (Jarvis, 2018); the patient and staff population reflects the cultural diversity of the city, and it is imperative that the composition of the PSQC reflect this diversity as well. While Sullivan (2018) asserts that only 17% of the nursing population is comprised of ‘minorities’, this statistic is definitely not representative of the composition of the hospital. The inherent diversity of the population of the hospital and the community allows the hospital to operate effectively in this regard, and patient engagement related to diversity is already high in the hospital. The importance of diversity in the healthcare setting cannot be understated: patients feel more at ease when they feel there is someone providing care who understands their unique experience in society (St. George’s University, 2019). Leadership Style, Team Development, and Implementation Creating and developing the PSQC requires leadership that is visionary, dynamic, and able to keep a focus singular to the goal of improving the patient experience. There are many viable leadership theories available and selecting the proper approach to leadership style is akin to selecting the proper tool for the job at hand. The leadership style that will be used to guide this project is transformational leadership. Sullivan (2018) states that “transformational leadership is not concerned with the status quo but, rather, with effecting revolutionary change in organizations and human service” (P. 46). Transformational leadership is focused on the interpersonal relationships that create a team; the
PATIENT CENTERED CARE 13 focus is on appealing to each team members better selves to create something greater than the sum of its parts. Transformational leadership is not focused on keeping control and power, but rather wants to instill leadership in each team member and elevate them to perform greatness. Creating a team that will accomplish the mission of the PSQC will require visionary leadership that is focused on developing a team able to create real, lasting change in the hospital and the community it serves. Shifting Focus The PSQC will be a project that defines a new era in the hospital: it signifies a shift from a focus on numbers and profits to people and outcomes. Patient satisfaction and quality programs are a step forward in healthcare and create a tangible connection to the community the hospital is dedicated to serving. Each member of the committee will be empowered to lead their area of the program to address the weaknesses identified in the PFCC.
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